by Ryan Barone | Apr 29, 2025 | Industry, News Feed
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Tenant screening is one of the most critical responsibilities for do-it-yourself landlords, and mistakes can be costly. Missed red flags often lead to unpaid rent, property damage, high turnover, more vacancies, legal disputes or even eviction proceedings. That’s why a surface-level review won’t cut it.
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Implementing a five-pronged tenant screening approach that includes background checks, credit reports, criminal reports, eviction reports, and income and asset verification significantly improves the likelihood of selecting the highest-quality tenants.
These tools offer a well-rounded picture of a prospective tenant’s reliability, responsibility and financial stability. Here’s how to put each piece into practice.
Conduct thorough background checks
A background check is your first line of defense in confirming a tenant’s identity and rental history. This includes basic information like full legal name, date of birth, and Social Security number, and details about past addresses, employment records, and landlord references.
When reviewing this information:
- Confirm the tenant has lived where they say they have. Cross-check with public records or a tenant screening report.
- Review employment history to look for long-term stability or unexplained gaps.
- Contact former landlords to ask whether the tenant paid on time, maintained the property and left on good terms.
A complete background check will also flag inconsistencies between what a tenant claims and what the data reveals — such as false employment or fictitious landlords.
Pro tip: Always require a government-issued ID and request the last two years of rental history. Verifying these details helps prevent fraud.
Evaluate credit reports for financial responsibility
Credit history is one of the best indicators of whether a tenant will pay rent on time. But don’t stop at the score — dig into the details.
When reviewing a credit report:
- Look for a history of on-time payments, especially for housing-related bills (like utility accounts).
- Check for high credit card balances, which may signal financial overextension.
- Take note of any bankruptcies, charge-offs or accounts in collections — especially if they are recent.
- Review the number of open lines of credit and the total debt load.
Many landlords use a benchmark — such as a credit score over 600 or 650 — as an initial screen, but it’s essential to interpret scores in context. For example, a young renter with limited credit history might still be financially stable if they have a steady income and no delinquencies.
Pro tip: If you’re unsure about borderline applicants, request a co-signer or additional deposit to offset potential risk.
Review criminal records thoughtfully and compliantly
A criminal background check helps protect your property and neighborhood. But it’s also an area where landlords must tread carefully, ensuring they comply with federal fair housing laws and avoid blanket policies that discriminate.
When conducting a criminal check:
- Use a report that searches national, state and local criminal databases.
- Include searches of sex offender registries and watch lists.
- Evaluate offenses based on recency, severity and relevance to housing. A decades-old nonviolent offense may not be relevant, while a recent conviction for property damage or violence might be disqualifying.
It’s important to apply consistent screening criteria to every applicant. The Department of Housing and Urban Development (HUD) advises landlords to assess whether a criminal record truly poses a risk to people or property.
Pro tip: Document your screening criteria in writing and apply them equally to all applicants to remain compliant and avoid legal trouble.
Examine eviction history in detail
Eviction history is one of the most predictive indicators of future rental issues. A past eviction — especially for nonpayment or lease violations — should trigger further investigation.
When reviewing eviction reports:
- Look at how many evictions appear and over what time span. One older eviction may be forgivable, but multiple recent ones are cause for concern.
- Read the court records when available. Sometimes, an eviction filing never leads to a full eviction judgment.
- Compare reported evictions to references from previous landlords. If there’s a mismatch, that could signal dishonesty.
Eviction databases vary in coverage, so using a nationwide provider gives you the best chance of uncovering records across state lines.
Pro tip: Consider combining eviction checks with reference calls. Ask landlords directly if they ever initiated legal action — even if it didn’t result in formal eviction.
Verify income and asset stability
Even the most responsible tenant can become a late payer if they don’t earn enough to afford the rent. That’s why income and asset verification is essential — not optional.
Standard practices include:
- Requesting recent pay stubs (typically the last two) and a W-2 from the previous tax year.
- Ask for bank statements to assess account balances and spending patterns.
- Ensuring the applicant earns at least 3x the monthly rent — though this can vary by market.
For self-employed or gig economy workers, ask for tax returns (1040s) or 1099 forms and bank statements from a business account. You want to see consistent income, not just one or two high-paying months.
Some platforms offer automated income verification, which links to the applicant’s bank and employment accounts to generate a real-time financial overview. This minimizes the risk of falsified documents and speeds up the process.
Pro tip: Review both income and liquidity. A tenant with a modest income but a large savings balance might be just as qualified as someone with a higher paycheck.
Software can make this process smarter — and easier
DIY landlords often operate without a team, which means time is a precious resource. Managing all five elements of the screening process manually — across email, spreadsheets and PDFs — can be slow, inconsistent and prone to mistakes.
Property management software that centralizes screening reports, automates income verification and provides clear side-by-side applicant comparisons can make the process significantly more efficient. These tools often integrate with national databases and deliver reports directly to your dashboard, allowing you to evaluate tenants faster and more confidently.
You also benefit from built-in workflows that help maintain consistency, reduce errors and ensure compliance with fair housing guidelines — all while keeping costs low by passing report fees to applicants.
Bottom line: The more streamlined your tenant screening process, the more time you save, the fewer mistakes you make and the better tenants you place.
As a landlord, your goal isn’t just to fill a vacancy — it’s to place the right tenant. Applying a five-pronged screening strategy reduces risk, increases stability and protects your rental income.
Whether you manage one property or 10, implementing an innovative, structured screening process is one of the best investments you can make in your real estate business.
Ryan Barone is the co-founder and CEO of RentRedi, an award-winning rental management software that transforms the way landlords and tenants manage their renting experience.
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by Amy Stockberger | Apr 29, 2025 | Industry, News Feed
Bigger. Better. Bolder. Inman Connect is heading to San Diego. Join thousands of real estate pros, connect with the power of the Inman Community, and gain insights from hundreds of leading minds shaping the industry. If you’re ready to grow your business and invest in yourself, this is where you need to be. Go BIG in San Diego!
The spring market doesn’t just bring momentum. It brings opportunity, and the agents who show up with systems will be the ones who capture the most market share.
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This isn’t about doing more. It’s about doing what works — consistently, intentionally and with structure.
Here are 10 scalable, relationship-first strategies that will help you not only stand out this spring but also stay top-of-mind for life.
1. Systematize. Automate. Delegate — or delete
Every task in your business either needs to be systematized, automated, delegated or deleted.
Entrepreneurs love to add, but deletion is often the best course of action. Elon Musk famously trains his teams first to ask, “Can this be deleted?” before optimizing anything.
Start there. Clean house. Delete the busywork that doesn’t create client loyalty or revenue.
Then take what’s left, and run it through the SAD filter:
- Systematize repeatable processes
- Automate what doesn’t need your touch
- Delegate what someone else can do at 80 percent of your ability
More isn’t better. Better is better. And spring is the perfect time to trim the fat and install what’s scalable.
2. Build real vendor partnerships — and communicate the value
If you have vendors you trust, they should be showcased, not just recommended in passing.
Create a section on your website that showcases your preferred partners and links to their respective websites. But don’t just do it — tell them you’re doing it. Explain how that backlink helps their SEO and makes it easier for people to find their business online. Most vendors have no idea what that means, so help them connect the dots.
Then go deeper. Have intentional conversations with your vendor partners so they understand exactly who you help, how you help and what problems you solve. Most importantly, teach them what a good lead looks like for you. Because they’re surrounded by people going through significant life changes — clients, customers, employees — and unless you spell it out for them, they’re not going to think of you in those moments.
When you make it easy for people to refer you, they will.
3. Systematize your referral response the moment it comes in
The minute you get a referral — no hesitation, no delay — send a thank-you text or video. Make it personal. Make it fast.
One of the easiest hacks? Set up text replacements in your phone. Type a shortcut, such as “tyref,” and your pre-written, heartfelt message appears instantly. No thinking, no delay, just consistent gratitude.
Then, take it a step further. Build a process to send a thank-you gift — ideally to their place of business. You want as many people as possible to hear your name in the best way possible, as often as possible. A branded thank-you in a public setting? That’s strategic word-of-mouth.
Build your referral playbook. Follow it religiously. You’re not just thanking someone — you’re reinforcing behavior you want repeated.
4. Rewire referral behavior by retraining your sphere
We train people how to treat us. The same goes for your sphere.
If your people aren’t regularly sending you business, it’s probably not because they don’t love you — it’s because they don’t know how.
You have to teach them that the moment someone they know goes through a life change — divorce, new baby, empty nest, job relocation, aging parent — there’s usually a housing need right behind it. That’s your window, and that’s when they should be saying your name.
Bring this message into everything you do: your conversations, newsletters, social media and events. “Know someone with a big life change coming up? Let me know. I’ve got them.”
You’re not asking for business — you’re showing people how to be helpful. That’s the difference.
5. Run a weekend-long dumpster event that deepens loyalty and visibility
We’ve hosted our Dumpster Day event for six years now, and it remains one of the most loved, shared and talked-about events we do.
It’s simple. We make dumpsters available to our clients and the community throughout the weekend. They clean out their garages, prep for spring and walk away grateful — not just for the convenience, but for the experience.
Here’s what it does:
- It positions us as a helpful, reliable resource
- It helps potential sellers prepare their homes without feeling pressured
- It creates easy, organic brand exposure
Then, on Monday, we send a text to every participant thanking them, inviting them to leave a Google review and reminding them that we’d love to help anyone they know who is facing a significant life change.
One weekend. Massive goodwill. And a ripple effect that keeps going.
6. Turn your open houses into exposure engines
Open houses still work when you do them right.
This spring, invite your vendor partners to co-host the event. Have them set up a table, offer a giveaway or bring snacks to share. Ask them to promote the event on their social media channels and tag you when they do. Then you return the favor.
This isn’t just about buyers. It’s about buzz. You’re giving value to your vendors, visibility to the home and elevating your brand as the go-to connector in your market.
People will start showing up to see what you’re doing — and that’s when the real conversations begin.
7. Join a leads club that trains you for lifetime referrals
If you’re not in a relationship-based leads group like Business Network International (BNI), you’re missing one of the lowest-cost, highest-return lead sources in the industry.
It’s one hour a week. You’re the only agent in the room. And when you show up consistently, serve first and teach your group how to refer you, you’ll start to see real, lasting results — not just one-off leads.
Most of these groups meet approximately 48 times a year, excluding holidays. And one well-nurtured group can easily add five to 10 transactions to your business annually.
You’re not cold calling. You’re not chasing clicks. You’re building a local, loyalty-based network that works for you, and that’s how you scale.
8. Stop wasting time you don’t have. Start using AI
Let’s be real: If you’re still trying to do everything manually in your business, you’re not just falling behind — you’re doing your clients a disservice.
We live in a world that moves at a rapid pace. Your clients expect prompt responses, intelligent solutions and a high level of care. That doesn’t happen when you’re stuck rewriting listing descriptions from scratch or bouncing between platforms to launch a property.
I tell my team this often: If you’re not using tools that help you serve faster and better, you’re choosing unnecessary stress. AI isn’t here to replace the human side of what we do — it’s here to give us more space to do what matters.
Use it to streamline your listing process. Use it to prep your marketing content. Use it to enhance client communication and develop effective plans.
AI won’t make you a better agent. But it will give you back time — and in this business, time is the one thing none of us can afford to waste.
9. Turn your CRM into a command center — not a messy drawer
Most agents are sitting on a goldmine and treating it like a junk drawer. If your CRM is merely a contact list with no strategic approach, you’re missing opportunities.
Your CRM should inform you who to follow up with today, who referred you last month, which clients are approaching a home anniversary and who might be experiencing a life event that creates a housing need.
It should track your leads, your past clients, your vendor partners and your entire pipeline — not just store names and numbers.
This spring is the perfect time to clean house. Clear out the duplicates. Fix your categories. Build real tags and workflows. And most importantly, put a follow-up system in place that happens whether you remember or not.
Because the agent with the best memory doesn’t win, the agent with the best follow-up system does.
10. Catch the business other agents are quietly dropping
Not every agent announces when they’re stepping away. Some stop showing up to meetings, to social media, to their clients.
But their clients are still out there. They still need help.
Be the visible one. Be the one who follows up. Be the one with systems, clarity and a heart for service. Because the quiet exits happening all around you. They’re creating wide-open space for ready agents.
You don’t need to chase every cold lead. You need to position yourself as the agent people can rely on when the agent they used to know is no longer available.
That’s how you win — not just in spring, but all year long.
You don’t need to hustle harder this spring. You need to systematize smarter. Referrals, retention, reputation — they all come from structure, intention and follow-through. Roar into spring like a pro. Your market share is waiting.
Amy Stockberger is the founder of Amy Stockberger Real Estate. Connect with Amy on Instagram.
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by Richelle Hammiel | Apr 28, 2025 | Industry, News Feed
A sprawling waterfront estate in Naples, Florida, has shattered records with its $225 million sale, making it the most expensive residential transaction in state history and the second-priciest in the country, the Wall Street Journal reported Friday.
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A sprawling waterfront estate in Naples, Florida, has shattered records with its $225 million sale, making it the most expensive residential transaction in state history and the second-priciest in the country, the Wall Street Journal reported Friday.
The current national record remains with Citadel CEO Ken Griffin, who paid $238 million for a New York City penthouse at 220 Central Park South in 2019. In Florida, the previous high was set by Oracle founder Larry Ellison’s $173 million purchase of a Manalapan estate in 2022.
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The newly sold Naples estate sits on Gordon Drive in the exclusive Port Royal community, prized for its exclusivity and access to the private Port Royal Club. Spanning about 15 acres with 800 feet of direct Gulf frontage, the Naples estate represents one of the largest waterfront properties in the country.
Michael McCumber of Gulf Coast International Properties represented the seller — a party tied to the Canadian DeGroote family. The buyer’s identity has not been disclosed.
Originally listed for $295 million in early 2024, the estate ultimately sold for a significant price reduction. Still, McCumber emphasized that the property offers a “once in a lifetime, singular opportunity to build a true legacy,” per the property’s listing description.
The estate is made up of three contiguous parcels: a southernmost property with a 6,000-square-foot home built in 1938 (which survived Hurricane Ian without water damage), an undeveloped three-acre lot and another parcel boasting waterfront access. Together, the properties could be reimagined into up to five oceanfront estates.
Beyond the sheer size and waterfront appeal, the new owner will also be part of Port Royal’s next chapter.
“Port Royal is undergoing a remarkable transformation, with the $100 million reconstruction of its private beach club driving a new era of luxury living,” McCumber said in a statement. “By closing this record-breaking deal, we’ve once again raised the bar.”
Across the national luxury market, other massive deals include Oakley founder James Jannard’s record-setting $210 million sale of his Malibu compound in 2024. Meanwhile, Jeff Bezos has continued to expand his portfolio, snapping up three properties worth a combined $237 million in Miami’s “Billionaire Bunker” enclave of Indian Creek Village. Bezos also broke Washington’s most expensive sale record for his Hunts Point, Washington, estate, sold for $63 million earlier this month.
Back in Naples, another major transaction is in the works. Activist investor David Hoffman is reportedly closing on a deal for a waterfront estate priced north of $100 million, as reported by Naples Daily News.
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by Lillian Dickerson | Apr 28, 2025 | Industry, News Feed
The multifamily investor has agreed to undergo mental health counseling and, in doing so, will not be prosecuted on felony charges by the LA County District Attorney’s Office, according to a pretrial hearing last week.
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Multifamily investor Patrick Carroll will avoid criminal charges against him after consenting to counseling in a pretrial hearing that occurred last Thursday.
Carroll was facing felony charges for displaying a loaded firearm in public last summer and evading arrest by law enforcement, which was captured in news footage. Carroll pleaded not guilty and said in November that he has bipolar disorder.
Carroll said during the pretrial hearing last week that he would enter a mental health diversion program in exchange for the LA County District Attorney’s Office dropping his case, according to court records, The Real Deal reported.
Over the past couple of years, Carroll has had a number of encounters with law enforcement and has been the subject of multiple civil lawsuits from his former employees. In 2023, he sold his multifamily firm, RMR Group, for $80 million, and now splits his time between Los Angeles and Miami Beach.
Carroll was hit with an aggravated stalking charge in Tampa in November, and the following month, he was arrested in Wyoming for allegedly violating a 15-day restraining order from his ex-wife, Lindsey Truex. It was later determined that Carroll’s calls to Truex were made after the restraining order expired.
The multifamily investor also spent three days under involuntary psychiatric evaluation in March 2024 by order of Miami courts. A few days prior, law enforcement had responded to an emergency call about gunshots coming from his property. At that time, Carroll had also posted on Instagram a video of himself firing what he claimed were blanks from a shotgun while on a boat docked behind his Miami property.
Two of Carroll’s former security guards also sued him in LA County in recent months for wrongful termination, false imprisonment and a hostile work environment, alleging that Carroll held them at gunpoint and called them racial slurs. Carroll has denied the claims.
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by Craig C. Rowe | Apr 28, 2025 | Industry, News Feed
Software company MoxiWorks has bolstered its C-suite with the hiring of Chris Choi as Chief Financial Officer. Choi was working on an interim basis prior to being formally named to the position.
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Software company MoxiWorks has bolstered its C-suite with the hiring of Chris Choi as Chief Financial Officer. Choi was working on an interim basis prior to being formally named to the position, according to an April 28 statement.
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“After an extensive search, we found in Chris a leader with deep financial expertise and a proven ability to drive sustainable growth,” said MoxiWorks CEO Eric Elfman in the release. “His strategic insight and operational acumen will help MoxiWorks accelerate our transformation and solidify our position as an industry leader.”
With two decades’ tenure in startup environments, the release stated the CFO hasn’t been filled at MoxiWorks “in recent years” and that Choi’s integration “follows MoxiWorks’ recent capital raise and reflects the company’s ongoing momentum and commitment to long-term strategic growth.”
Choi was working at a company called Flash Array as its CFO, a business unit of publicly traded data storage company Pure Storage. He held the same position at Rescale, a B2B SaaS company backed by high-profile investors including Jeff Bezos, Sam Altman and Richard Branson. His early career was defined by work in investment banking with stints at ING Barings, Lehman Brothers, Lazard, and Barclays Investment Bank.
In October, MoxiWorks named Ben Tao as its first chief marketing officer and Jackson Mayes as chief of staff, Inman reported. The company’s leadership structure has changed within the last year, starting with Elfman replacing York Baur in June.
Staff updates have coincided with product updates. In September, MoxiWorks gave buyer agents a series of email and marketing tools to help them manage a fast-changing environment through solutions MoxiPresent and MoxiWebsites.
The recent capital raise came in January of this year from its existing parent group, as well as Vector Capital and brokerages Howard Hanna Real Estate Services and Windermere Real Estate. That money is being put to work to continue pushing creative, industry-leading product changes, the company said.
“This includes the development of expanded, modern capabilities that align with how agents work today, including an intuitive user interface that relies on AI and automation to streamline workflows and provide valuable insights that allow agents to work faster and smarter, and ultimately win more business,” the company said in January of this year.
“After two months at MoxiWorks, I’m more convinced than ever that the team’s vision is not just achievable, but an exciting challenge I’m eager to take on,” said Choi in the release. “With its strong market position, ownership structure and commitment to innovation, MoxiWorks is well-positioned for long-term success.”
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by Lillian Dickerson | Apr 28, 2025 | Industry, News Feed
Rapid fluctuations in tariff policies by the Trump administration have the economy and the stock market in a volatile state, which is weighing heavily on consumers, findings from the latest Inman-Dig Insights consumer survey, conducted in April, show.
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Americans have been dealing with uncertainty lately — and how they react to it may have a significant impact on the spring homebuying market.
Trump administration tariff policies have plunged the economy and stock market into uncertainty, a concern weighing heavily on consumers, according to the latest Inman-Dig Insights consumer survey. Among 3,000 Americans polled, 70 percent believe now is a bad time to buy a home, up 10 percent since January.
Americans were only beginning to grasp what “reciprocal” tariffs announced during the first week of April might mean for their wallets when, on April 9, the Trump administration announced it would pause the implementation of those tariffs for 90 days. The Dig Insights poll was conducted April 9-15.
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Growing worries over the potential surging cost of goods in response to tariffs, as well as expenses involved in homebuying, have more consumers thinking it’s a bad time to buy a home. The good news is, not all consumers are ready to completely throw in the towel when it comes to transacting, which is something agents may be able to latch onto.
Concerns over affordability
Americans are worried about high costs coming at them from all angles right now, whether it’s from housing or the rising prices of goods.
- As of April, 17 percent of consumers polled said they felt inflation most significantly when it comes to housing costs, compared to 23 percent of consumers who cited housing costs as the biggest impact of inflation in January.
- 67 percent of consumers polled in April said inflation was most significantly impacting them at the grocery store, compared to 56 percent of consumers in January.
The good news is that fewer consumers today feel the impact of inflation on housing, which has the potential to make them look more favorably on transacting. But, because consumers are also likely to prioritize buying groceries over meeting their homebuying goals, they may also be reserving more of their budget to go toward the rising cost of other goods now, which could potentially chip away at their buying power when it comes to a real estate transaction.
A larger share of consumers also now believe that average home prices and average mortgage rates will increase in the next year.
- 57 percent of consumers in April said they believe average home prices will increase over the next 12 months, compared to the 50 percent who believed in January that home prices would rise in the next year.
- 51 percent of consumer respondents in April said they think average mortgage rates will increase in the next 12 months, compared to 45 percent in January who said they think rates would rise during the same period.
Sentiment sours on homebuying; selling more stable
- In April, 70 percent of consumer respondents said that it was a bad time to buy a home in the U.S., compared to 60 percent in January.
- 30 percent of respondents in April said it was a good time to buy a home in America, compared to 40 percent in January.
Most consumers who feel it is a bad time to buy a house now cited unaffordable home prices (73 percent of respondents) and high mortgage rates (72 percent of respondents) as barriers to homebuying. Low inventory and difficulty in qualifying for a mortgage were also options that survey respondents could select in this “select all that apply” question.
About 4 percent of respondents (75 individuals) elected to write in a response to this survey question about why they felt it was a bad time to buy a home. Many of those respondents cited some version of market volatility, economic fluctuations, the Trump administration’s tariffs and the imminent threat of an economic recession or depression as reasons why it’s a bad time to buy a home in the U.S.
The responses reflect the intense anxiety and frustration a portion of Americans are experiencing right now and how it’s impacting their thoughts on transacting real estate.
Despite the distinctly negative responses around homebuying, consumers were less severe in their outlook on homeselling, though optimism was hard to find.
- 61 percent of consumer respondents said in April that they thought it was a good time to sell a home in the U.S., compared to 65 percent in January.
- Meanwhile, 39 percent of respondents said in April that it was a bad time to sell a home in the U.S., compared to 35 percent in January.
The difference in these responses shows the disconnect between buying and selling in the U.S. market today, which real estate agents will have to grapple with moving deeper into the spring market.
If Thursday’s existing-home sales report, which showed sales falling to their slowest pace since 2009, is a harbinger of what’s to come, agents will need to develop new strategies to pivot during this time of uncertainty.
About the Inman-Dig Insights Consumer Survey
The Inman-Dig Insights consumer survey was conducted from April 9 through April 15 to gauge the opinions and behaviors of Americans related to homebuying.
The survey sampled a diverse group of 3,000 American adults, who ranged in age from 24 to 65 and were employed either full-time or part-time. The participants were selected to produce a broadly representative breakdown by age, gender and region.
Statistical rigor was maintained throughout the study, and the results should be largely representative of attitudes held by U.S. adults with full- or part-time jobs. Both Inman and Dig Insights are majority-owned by Toronto-based Beringer Capital.
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