by Inman | Apr 11, 2025 | Industry, News Feed
Bigger. Better. Bolder. Inman Connect is heading to San Diego. Join thousands of real estate pros, connect with the power of the Inman Community, and gain insights from hundreds of leading minds shaping the industry. If you’re ready to grow your business and invest in yourself, this is where you need to be. Go BIG in San Diego!
In luxury real estate, achieving distinction is what sets the exceptional apart from the ordinary.
The Inman Golden I Club recognizes agents and brokerages that excel in sales and demonstrate stellar service to their clients. It celebrates a commitment to excellence in a fiercely competitive market.
Nominations for the 2025 class of honorees close on May 1st. Winners will be announced at Luxury Connect this July.
SUBMIT YOUR GOLDEN I NOMINEES HERE
Here are three ways honorees in the Golden I Club raise the bar in luxury real estate and inspire us with what’s possible in the industry.
1. They stand out as a luxury market leader
They are top luxury agents, a team or campaign hitting record-breaking sales, demonstrate excellent service to their clients and deserve to be recognized for it. An accolade, like being nominated to The Golden I Club, serves as a testament to exceptional capabilities. It celebrates what sets them apart in a crowded marketplace.
2. They build unshakeable trust
Trust is the currency of luxury real estate. Being nominated for the Golden I Club boosts the brand or individual’s reputation, which elevates client confidence and solidifies an image as a trusted advisor in high-stakes, high-dollar-value transactions.
3. They raise the profile across the spectrum of luxury real estate
The luxury marketplace is full of innovators who work to raise the bar for colleagues and consumers with cutting-edge marketing, trailblazing tech and platforms. The prestige of the Golden I Club can be a powerful endorsement, making the brand, team, agent or broker more enticing to prospective buyers while also attracting new clients.
Inman’s Golden I Club celebrates innovation while fostering a culture of excellence and creativity that pushes the entire community forward to greater heights.
Nominations are currently open for the Golden I Awards. You can nominate yourself, or someone in your sphere, in the following categories:
- Top luxury agent
- Top luxury team
- Top luxury brokerage
- Top luxury technology or tool
- Best sales and marketing campaign for a luxury home/property
- Best sales and marketing campaign for a luxury development
- Best City Sale
- Best Beach Sale
- Best Mountain Sale
To nominate yourself, a colleague, company or campaign for an Inman Golden I, click here. Nominations close May 1, 2025.
This post was originally published on this site
by Rick Guerrero | Apr 11, 2025 | Industry, News Feed
If you wish to elevate your real estate business, do as Chavarria does, Rick Guerrero writes: Talk with people, connect on a human level and never let a chance slip away to show that you care.
Bigger. Better. Bolder. Inman Connect is heading to San Diego. Join thousands of real estate pros, connect with the power of the Inman Community, and gain insights from hundreds of leading minds shaping the industry. If you’re ready to grow your business and invest in yourself, this is where you need to be. Go BIG in San Diego!
Being a top producer nowadays requires not just hard work but also creativity, consistency and a strong relationship-building focus. That’s what mega agent Fernando Chavarria, out of Atlanta, Georgia, has mastered.
With a reputation as one of the best and a social media following that tops thousands, Chavarria has transformed his business through a combination of time-tested prospecting strategies with the power of today’s content marketing.
I interviewed Chavarria recently, and what a joy that was. It’s one of those interviews that gets me all charged up and energized. He shared his story, from cold calls and door knocking all the way through becoming one of the most dynamic social media marketers around, and his story is a blueprint for agents looking to embrace a more conscious and authentic approach to marketing.
Cold calling: The foundation for building relationships
Like all of us business people, Chavarria started out with cold calls. His approach? Never leaving a contact on his list behind. Whether a friend from a previous era or a number that he didn’t even know, Chavarria made the effort to contact and connect with each one. His approach was simple: “Don’t leave anyone out — commit to doing the activity.”
That persistence paid off. His first deal came from a call he almost didn’t answer — a young guy who, to his surprise, was prepared to buy. That single call established the tone for Chavarria’s stubborn refusal to ever presume someone is not prepared to take action.
The social media shift: Building real relationships
When social media started catching on as a marketing tool, Chavarria didn’t just jump on board — he leaned in with a mission. Instead of getting caught up on likes and views, he focused on creating content that actually represented himself and his passion for real estate.
Whether showcasing luxury condominiums, talking about generational buyer trends, or simply sharing a fun family experience, Chavarria’s content is always real and relatable.
One of his most notable attributes is his ability to mesh business with personal material. Chavarria understands that people want insight into the person behind the agent. He openly discusses his life as a father, his love for filmmaking and even his humor. By doing this, he creates a sense of rapport and confidence, allowing clients to feel comfortable and secure working with him.
Making DMs the real deal
What impressed me most from our conversation was how Chavarria extends his relationship-building strategy through direct messages (DMs). Most agents just stop at posting, but he takes it a step further and actually engages with his audience through responding to stories, posting on other people’s stories and moving conversations from comments into DMs.
He doesn’t overthink — he simply responds and starts conversations. From a friend’s restaurant dining experience to wishing a client well on their new home, Chavarria’s secret is making people feel important and recognized. It has led to many referrals and repeat business.
Real estate copy that speaks home
Whereas most agents are overdoing their attempts at having a social media voice, Chavarria keeps it consistent with a low-key, playful style. He’s not concerned with perfection, much less with virality. Instead, he’s just trying to show up each day and have a good time with it.
One of his best-performing video segments is his comedic commentary on generational trends for home purchasing, and they succeed because they’re entertaining and perceptive.
Chavarria’s advice for agents is straightforward: Forget about the end product, and enjoy the journey. “It’s better to be done than to be perfect,” he said. By doing this, he avoids burning out and keeps his ideas flowing freely.
The power of giving back
One of the strongest aspects of Chavarria’s business model is his need to give back. Whether he’s surprising a client with a personalized gift or featuring a local business on his videos, he’s always seeking out ways to give back to his community. That servant’s heart doesn’t just build business — it builds legacy.
Takeaway for real estate agents
Chavarria’s story is a reminder that there is no secret formula for real estate marketing success. It’s a case of simply showing up, being consistent and caring about whom you serve. Whether you’re doing cold calls or creating viral content, purpose and authenticity are what drive long-term success.
If you wish to elevate your real estate business, do as Chavarria does: Talk with people, connect on a human level, and never let a chance slip away to show that you care.
Rick Guerrero is the Director of Branch Sales and Strategic Partnerships at US Mortgage Corp. You can follow him on Facebook or connect with him on LinkedIn.
This post was originally published on this site
by Craig C. Rowe | Apr 11, 2025 | Industry, News Feed
Inman’s tech expert Craig Rowe reviews Virtuo, software that brings together homebuilders, agents and buyers into a single ecosystem to ensure every stage of the purchase process remains connected.
Bigger. Better. Bolder. Inman Connect is heading to San Diego. Join thousands of real estate pros, connect with the power of the Inman Community, and gain insights from hundreds of leading minds shaping the industry. If you’re ready to grow your business and invest in yourself, this is where you need to be. Go BIG in San Diego!
Virtuo is a home concierge and purchase workflow platform.
Platforms: Web; iOS; Android
Ideal for: Builders; agents; homeowners
Top selling points:
• New build focus
• Human/AI collaboration
• HomieAI query center
• Task/transaction tracking
Top concern(s):
Primarily, that it’s hard to nail down a primary value proposition that isn’t already addressed directly by other stand-alone products. It may be best for those who work in new construction.
What you should know
It’s hard to define this product within the confines of proptech categories … and that could be a good thing?
Virtuo brings together homebuilders, agents and buyers into a single ecosystem to ensure every stage of the purchase process remains connected from acorn to oak tree. Rooted in new construction, the platform is part transaction manager and part post-close home assistant, a category many readers know I wasn’t always keen on reviewing positively.
Thankfully, Virtuo handles that part really well because it all starts at the foundation — literally.
Mature in its mobile and web experiences, Virtuo has been working with a number of large builders in Canada, and I was told it has seen success with more than 30,000 homeowners. That’s impressive. It’s creeping into the United States, with activity ramping up in Arizona, California and Washington.
The features and benefits aren’t specifically delivered in any truly unique way, but Virtuo provides notable value as the digital source of truth for a home. It’s like being handed a CarFax as a car rolls off the assembly line, adding a great deal of authenticity to its history and, frankly, addresses what I disliked about all the other home management solutions that have come before it.
(I must add that the onset of AI and involvement of smarter software players in the space has improved my outlook on this vertical.)
The builder (or their agent, likely) onboards buyers with a sequence of well-timed welcome messages with calls to action and insights on what to expect in the coming weeks and months. Staff is readily identifiable and available, and with a document library that populates as the deal progresses and a series of resourceful messages and outreach, it’s hard to argue that Virtuo isn’t on top of hurdles and snags when they pop up.
The company wants to ensure users that it’s not a service provider marketplace but instead a place for your trusted partners to become involved. This is likely best for lenders, inspectors, maybe, or other vendors that agents choose to involve.
In addition to an ever-building list of guides to help buyers, all parties can benefit from the application’s AI, a text-based query center called Homie.
The AI ingests terms, clauses and content from any transaction document it’s fed to tightly organize and quickly deliver answers from all that unstructured data that amasses along the way.
I have a folder inches thick from buying a 50-year-old home eight years ago, I can’t imagine its girth if its contents started accumulating before the cement was poured. In short, I’d much rather type in a question than dedicate physical file cabinet space, and I assume most buyers agree with me.
HomieAI is there for the buyer after move-in, too, ready to keep track of all that appliance information, tedious security system settings, home warranty terms, receipts and all other instances of paper-based detritus plaguing today’s homeowner.
I’ll note that Virtuo also connects with existing software products at your brokerage, such as your CRM or other tools. The company can brand the interface to a brokerage or team and spend time linking existing techstack partners. I noticed a Final Offer launch button in our demo.
To reiterate, I think Virtuo is ideal for any agent who works directly with builders or who is working with a buyer seeking new construction. It’s not something an existing homeowner is going to enter into laterally or for an agent to offer at close. Maybe they could, but every application’s value is at its highest and best when used as designed. In this case, from the outset of construction, or shortly after the CO is issued.
Lack of inventory remains the real estate market’s heaviest anchor. Granted, our president’s maniacal economic tantrums aren’t exactly aiding the market’s recovery, either. Nevertheless, we need more houses, and that means builders will likely be greatly incentivized to provide them. Point being: Software solutions like Virtuo will no doubt be good to have on hand should the market break open in the next couple of years.
Lastly, using this application would amp up the technical sophistication of your new community project, as well as serve as a great first step to bettering the general homebuying experience, something I think is rapidly eating away at the consumer’s opinion of the industry.
I’ve been ranting for months now that real estate technology providers need to shift who they consider their customer. They need to keep the term “consumer experience” scribbled at the top of their conference room whiteboards — write it in Sharpie — and benchmark every product decision against it.
It’s not likely Virtuo has gone that far, but they’re closer than most I’ve seen of late.
Have a technology product you would like to discuss? Email Craig Rowe
Craig C. Rowe started in commercial real estate at the dawn of the dot-com boom, helping an array of commercial real estate companies fortify their online presence and analyze internal software decisions. He now helps agents with technology decisions and marketing through reviewing software and tech for Inman.
This post was originally published on this site
by Jim Dalrymple II | Apr 10, 2025 | Industry, News Feed
Bigger. Better. Bolder. Inman Connect is heading to San Diego. Join thousands of real estate pros, connect with the Inman Community and gain insights from hundreds of leading minds shaping the industry. If you’re ready to grow your business and invest in yourself, this is where you need to be. Go BIG in San Diego!
The battle over private listing networks intensified last month when Compass and Windermere began duking it out on Instagram.
The conflict started with critical comments from Compass CEO Robert Reffkin about Washington state-based Northwest MLS and Windermere, with Windermere soon firing back with its own Instagram post. Reffkin has since continued posting about the issue on the social network, including this week with a quote supporting his position from a law firm. Meanwhile, Windermere Co-President OB Jacobi fired back in an opinion piece.
At issue is a disagreement over how and where real estate listings reach the public. In other words, while this is a feud between two specific companies and centers on policies in one state, it’s also part of a broader and ongoing philosophical debate in real estate. Inman has endeavored to cover both sides of this debate and, in the past, has published opinion pieces from Reffkin and invited him to the Inman Connect stage to discuss related issues.
This week, however, Inman spoke with Jacobi to get his take on the issue. Jacobi was unsparing in his comments, criticizing Reffkin and Compass by name, and arguing that private listings benefit brokerages but not consumers. In addition, he said that opening the private listing floodgates could ultimately set the real estate industry back by decades.
What follows is a version of Inman’s conversation with Jacobi that has been edited for length and clarity.
Inman: I think some people already know where you stand, but give me your take on private listings, Clear Cooperation and this debate that’s happening right now.
OB Jacobi: My dad started the company in 1972. I got my license in ’89. I haven’t seen the really bad markets, but I’ve seen some other stuff where lack of transparency creates bad actors in our space. And we’ve seen it in recent times, such as the lawsuit last year. That was a lack of transparency.
And so, for me, what’s happening today is that Compass has decided to create their private exclusive listing network. And to me, that just takes away transparency, and lack of transparency creates issues for everybody.
We’ve worked really hard over many decades to create a more transparent marketplace. And now, Compass threatens to take us back decades.
We’re in about 50 MLSs in 10 states that have varying rules. The only difference is that the Northwest MLS — which happens to be where Windermere’s headquarters are — is a broker-owned MLS and doesn’t have to follow NAR rules. And that’s a little bit of a crimp in Robert Reffkin’s plans to move his private listing network into Washington state.
[Robert Reffkin] has made the case that Northwest MLS is uniquely restrictive. How do you respond to that?
Historically, Northwest MLS has been viewed as a leader in the industry. And it’s been a leader in the industry because it’s owned by the brokerage community of more than 30,000 members. They have been able to set their own rules. And they seem to be one of the only MLSs that was not sued in the national case. And they were not sued because they made transparency changes.
So, saying they’re restrictive is actually not really the right thing to say. I’d venture to say that they’re the best MLS out there in regards to consumers in the real estate industry. And he’s finding fault with them because they’re not bending to his rules of a private marketplace.
I think I understand the argument that you’re making, but the other side of this issue is that it’s about seller choice. So, shouldn’t I be able to do whatever I want with my house? Sell it however I want to sell it?
In almost every MLS, sellers, if they want to have a private listing, that option is available to them. They can exclude their name. They can exclude their address. They can exclude showing time. They can exclude local or public dissemination of their information. They cannot exclude — or they should not be able to exclude — having the MLSs of the world, the agents of the world, see their property.
Why would you want to limit the amount of people that could see your property? What Robert’s saying is it’s seller choice. Really? Is it a seller choice? Number one, is it fully disclosed to all of the sellers that only a very limited number of people in the world can see their homes on Compass or on their private network? Does the seller make marketing choices typically? Or is it the agent and brokers that make the marketing choices? I suggest the broker makes the marketing choices. And so I think seller choice is really a fallacy.
I think Robert’s response to that would be, “Well, days on market start counting right away.” Great, Robert. Why didn’t you work with the MLSs across the country to change that, specifically? Because private listing networks only benefit the brokerage that does it.
Why does all of this matter right now? Back in, say, 2015, there was no Clear Cooperation, for example. Was discrimination widespread? Was redlining a problem 10 years ago? Why would these problems return in response to the changes that people are pushing for?
I think the industry has always faced challenges with bad actors. You look at the study that was done on Long Island about steering. The industry has always faced those kinds of things. And so when you have transparency, you get accountability. The more transparency you can have, the more accountability is created.
When you create private listing networks, who are you accountable to? If somebody says, “I want to sell my house to the neatest family in the world,” well, now you’re discriminating against single people. Is that fair? Could it be a situation of have and have not? In this instance, it’s saying, “we’re not going to play by the fair housing rules anymore.”
You’ve said previously that the push for a private listing network is a business move by Compass, that this is about money. But they’ve made a similar argument, saying the rules exist to prop up trade organizations or smaller brokerages. What’s your response?
I would say this: Is competition good? I love competition. Competition makes me better.
Let’s get to the real bottom of this question. Who is it good for? Study after study shows that it’s not really good for the seller. So, Bright MLS, NAR, Zillow, they all came out with studies that say it’s not good for the seller. So, is it good for the buyer that has to call your company and say things like, “Hey, how many days on market is that? How do I make an informed choice on what I should offer?”
What happens if private listings become the norm? What does that future look like?
We have 30 percent market share in the Pacific Northwest, so we are the company that has the most to gain out of something like this. But I want to make it really clear: This is bad for competition.
A small player in the market, I can’t see how they survive something like this. And so companies become monopolistic. In companies’ perfect world, they get rid of all the other companies and the MLSs. If they do that, do they control the pricing? Do they control the commission structure?
I think the future of real estate, if this is allowed to happen, is it’s really bad for buyers who don’t have information at their fingertips. They need to make informed decisions. I mean, appraisers probably go away. Where do they get their information from? Does Compass start their own appraisal company? Probably. Is it good for sellers? Well, we already established they don’t make more money. They have less choices.
There are other executives in the industry who have said, “Hey, we believe private listings are bad. But if that’s where this goes, we’re going to have to do it ourselves.” I’m curious where you stand on that. If private listings become common, do you guys start doing them also?
It’s a really good question. It’s one that we’ve internally talked about. The current answer is no, we’re not going to participate in that. And that’s my answer. You know what? It’s bad for consumers, period, end of story.
I think we can compete in that market. We have really strong professional development. We coach on talking about your value and the value of the system that’s in place.
I’m a firm believer in DEI in our space. I’m a firm believer that what has transpired in the past is we have acted as a bad industry for marginalized people. And so creating a system and being part of a system that allows that kind of behavior is not something we’re interested in.
I hope companies don’t let the dominoes fall and say, “We’re going to do this for the short-term gain.” Because that’s all it would be. It would be a short-term gain for your company, and you are participating in the demise of the real estate industry. I think that is an absolute, total shame if people do those kinds of things.
We think we can win and we are ready for the fight. I hope other companies are, too. [NextHome CEO] James Dwiggins, he’s out there having this fight as well. You can see people who are following the side of the consumer and that, in my opinion, always wins.
You say you guys are ready for the fight. Is this a fight in the court of public opinion? A legal fight?
It wouldn’t shock me. Robert has been a little bit of a bully when it comes to this movement, if you will. He’s trying to make everybody bend to his will. And so if it’s a fight in a court, we’re happy to have it there. If it’s a fight in the court of public opinion, we’re also happy to have it there. We know that we’re on the right side of this fight. A free marketplace is the best system.
I know you’re a part of Northwest MLS, which is not affiliated with NAR and thus not bound by Clear Cooperation specifically. But the concept of Clear Cooperation is part of this conversation, so I’m curious what you make of the changes NAR made to the rule.
Yeah, it’s terrible.
Listen, it’s pretty simple, right? If an office takes a listing and never inputs it in an MLS and just shares it amongst its agents, who’s it good for? There’s no answer other than the company and the agent. There literally is no answer.
You know, everything about the changes, I can’t stand. I believe in taking a listing, putting it in the fair marketplace that we’ve established over decades, and then having it marketed to agents and the public.
Email Jim Dalrymple II
This post was originally published on this site
by Jim Dalrymple II | Apr 10, 2025 | Industry, News Feed
Bigger. Better. Bolder. Inman Connect is heading to San Diego. Join thousands of real estate pros, connect with the Inman Community and gain insights from hundreds of leading minds shaping the industry. If you’re ready to grow your business and invest in yourself, this is where you need to be. Go BIG in San Diego!
The battle over private listing networks intensified last month when Compass and Windermere began duking it out on Instagram.
The conflict started with critical comments from Compass CEO Robert Reffkin about Washington state-based Northwest MLS and Windermere, with Windermere soon firing back with its own Instagram post. Reffkin has since continued posting about the issue on the social network, including this week with a quote supporting his position from a law firm. Meanwhile, Windermere Co-President OB Jacobi fired back in an opinion piece.
At issue is a disagreement over how and where real estate listings reach the public. In other words, while this is a feud between two specific companies and centers on policies in one state, it’s also part of a broader and ongoing philosophical debate in real estate. Inman has endeavored to cover both sides of this debate and, in the past, has published opinion pieces from Reffkin and invited him to the Inman Connect stage to discuss related issues.
This week, however, Inman spoke with Jacobi to get his take on the issue. Jacobi was unsparing in his comments, criticizing Reffkin and Compass by name, and arguing that private listings benefit brokerages but not consumers. In addition, he said that opening the private listing floodgates could ultimately set the real estate industry back by decades.
What follows is a version of Inman’s conversation with Jacobi that has been edited for length and clarity.
Inman: I think some people already know where you stand, but give me your take on private listings, Clear Cooperation and this debate that’s happening right now.
OB Jacobi: My dad started the company in 1972. I got my license in ’89. I haven’t seen the really bad markets, but I’ve seen some other stuff where lack of transparency creates bad actors in our space. And we’ve seen it in recent times, such as the lawsuit last year. That was a lack of transparency.
And so, for me, what’s happening today is that Compass has decided to create their private exclusive listing network. And to me, that just takes away transparency, and lack of transparency creates issues for everybody.
We’ve worked really hard over many decades to create a more transparent marketplace. And now, Compass threatens to take us back decades.
We’re in about 50 MLSs in 10 states that have varying rules. The only difference is that the Northwest MLS — which happens to be where Windermere’s headquarters are — is a broker-owned MLS and doesn’t have to follow NAR rules. And that’s a little bit of a crimp in Robert Reffkin’s plans to move his private listing network into Washington state.
[Robert Reffkin] has made the case that Northwest MLS is uniquely restrictive. How do you respond to that?
Historically, Northwest MLS has been viewed as a leader in the industry. And it’s been a leader in the industry because it’s owned by the brokerage community of more than 30,000 members. They have been able to set their own rules. And they seem to be one of the only MLSs that was not sued in the national case. And they were not sued because they made transparency changes.
So, saying they’re restrictive is actually not really the right thing to say. I’d venture to say that they’re the best MLS out there in regards to consumers in the real estate industry. And he’s finding fault with them because they’re not bending to his rules of a private marketplace.
I think I understand the argument that you’re making, but the other side of this issue is that it’s about seller choice. So, shouldn’t I be able to do whatever I want with my house? Sell it however I want to sell it?
In almost every MLS, sellers, if they want to have a private listing, that option is available to them. They can exclude their name. They can exclude their address. They can exclude showing time. They can exclude local or public dissemination of their information. They cannot exclude — or they should not be able to exclude — having the MLSs of the world, the agents of the world, see their property.
Why would you want to limit the amount of people that could see your property? What Robert’s saying is it’s seller choice. Really? Is it a seller choice? Number one, is it fully disclosed to all of the sellers that only a very limited number of people in the world can see their homes on Compass or on their private network? Does the seller make marketing choices typically? Or is it the agent and brokers that make the marketing choices? I suggest the broker makes the marketing choices. And so I think seller choice is really a fallacy.
I think Robert’s response to that would be, “Well, days on market start counting right away.” Great, Robert. Why didn’t you work with the MLSs across the country to change that, specifically? Because private listing networks only benefit the brokerage that does it.
Why does all of this matter right now? Back in, say, 2015, there was no Clear Cooperation, for example. Was discrimination widespread? Was redlining a problem 10 years ago? Why would these problems return in response to the changes that people are pushing for?
I think the industry has always faced challenges with bad actors. You look at the study that was done on Long Island about steering. The industry has always faced those kinds of things. And so when you have transparency, you get accountability. The more transparency you can have, the more accountability is created.
When you create private listing networks, who are you accountable to? If somebody says, “I want to sell my house to the neatest family in the world,” well, now you’re discriminating against single people. Is that fair? Could it be a situation of have and have not? In this instance, it’s saying, “we’re not going to play by the fair housing rules anymore.”
You’ve said previously that the push for a private listing network is a business move by Compass, that this is about money. But they’ve made a similar argument, saying the rules exist to prop up trade organizations or smaller brokerages. What’s your response?
I would say this: Is competition good? I love competition. Competition makes me better.
Let’s get to the real bottom of this question. Who is it good for? Study after study shows that it’s not really good for the seller. So, Bright MLS, NAR, Zillow, they all came out with studies that say it’s not good for the seller. So, is it good for the buyer that has to call your company and say things like, “Hey, how many days on market is that? How do I make an informed choice on what I should offer?”
What happens if private listings become the norm? What does that future look like?
We have 30 percent market share in the Pacific Northwest, so we are the company that has the most to gain out of something like this. But I want to make it really clear: This is bad for competition.
A small player in the market, I can’t see how they survive something like this. And so companies become monopolistic. In companies’ perfect world, they get rid of all the other companies and the MLSs. If they do that, do they control the pricing? Do they control the commission structure?
I think the future of real estate, if this is allowed to happen, is it’s really bad for buyers who don’t have information at their fingertips. They need to make informed decisions. I mean, appraisers probably go away. Where do they get their information from? Does Compass start their own appraisal company? Probably. Is it good for sellers? Well, we already established they don’t make more money. They have less choices.
There are other executives in the industry who have said, “Hey, we believe private listings are bad. But if that’s where this goes, we’re going to have to do it ourselves.” I’m curious where you stand on that. If private listings become common, do you guys start doing them also?
It’s a really good question. It’s one that we’ve internally talked about. The current answer is no, we’re not going to participate in that. And that’s my answer. You know what? It’s bad for consumers, period, end of story.
I think we can compete in that market. We have really strong professional development. We coach on talking about your value and the value of the system that’s in place.
I’m a firm believer in DEI in our space. I’m a firm believer that what has transpired in the past is we have acted as a bad industry for marginalized people. And so creating a system and being part of a system that allows that kind of behavior is not something we’re interested in.
I hope companies don’t let the dominoes fall and say, “We’re going to do this for the short-term gain.” Because that’s all it would be. It would be a short-term gain for your company, and you are participating in the demise of the real estate industry. I think that is an absolute, total shame if people do those kinds of things.
We think we can win and we are ready for the fight. I hope other companies are, too. [NextHome CEO] James Dwiggins, he’s out there having this fight as well. You can see people who are following the side of the consumer and that, in my opinion, always wins.
You say you guys are ready for the fight. Is this a fight in the court of public opinion? A legal fight?
It wouldn’t shock me. Robert has been a little bit of a bully when it comes to this movement, if you will. He’s trying to make everybody bend to his will. And so if it’s a fight in a court, we’re happy to have it there. If it’s a fight in the court of public opinion, we’re also happy to have it there. We know that we’re on the right side of this fight. A free marketplace is the best system.
I know you’re a part of Northwest MLS, which is not affiliated with NAR and thus not bound by Clear Cooperation specifically. But the concept of Clear Cooperation is part of this conversation, so I’m curious what you make of the changes NAR made to the rule.
Yeah, it’s terrible.
Listen, it’s pretty simple, right? If an office takes a listing and never inputs it in an MLS and just shares it amongst its agents, who’s it good for? There’s no answer other than the company and the agent. There literally is no answer.
You know, everything about the changes, I can’t stand. I believe in taking a listing, putting it in the fair marketplace that we’ve established over decades, and then having it marketed to agents and the public.
Email Jim Dalrymple II
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by Lillian Dickerson | Apr 10, 2025 | Industry, News Feed
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Zillow, the country’s largest real estate search portal, will move to permanently prohibit listings that fail to be added to the MLS within 24 hours of being publicly marketed, a defiant new standard that could immediately impact future listings as brokerages rush to launch their own private networks.
The new standard takes effect in May, Zillow executives told Inman, and comes on the heels of a decision last month by the National Association of Realtors to amend its divisive Clear Cooperation rule with the addition of a new Delayed Marketing Exempt Listings option for homesellers. That option will allow multiple listing services to determine how long listings can be seen by other MLS participants without being publicly listed.
“A listing marketed to any buyer must be available to every buyer,” Zillow said in an announcement on Thursday, reflecting its commitment to Clear Cooperation. The new standards will go into effect on both Zillow and Trulia.
“The idea is buyers and sellers benefit when they have unfettered access to all the information about the market,” Zillow Chief Industry Development Officer Errol Samuelson told Inman. “You’re going to need to make a choice in how you want to market a listing.”
Zillow executives said listings that do not meet its standards — those that aren’t listed on the MLS within 24 hours of public marketing — won’t be published on Zillow “for the life of the listing.” The standards are intended to ensure consumers and agents have equal and timely access to listing information by “supporting and protecting a more open and competitive housing market.” The company further specified that social media blasts, emails and yard signs are all things that Zillow would consider public marketing, and prompt the need to list on the MLS within 24 hours.
Samuelson clarified that it doesn’t matter how a listing has been categorized — be it an “office exclusive,” “private listing,” or a “delayed marketing exempt listing.” If it has been publicly marketed to a select group instead of the entire population via the MLS, Zillow will not publish the listing at all. However, if a private listing truly remains private and is not publicly marketed at all and then subsequently posted to the MLS, Zillow will publish such listings.
“The fact of the matter is this policy applies to any status,” Samuelson said. “It could be a ‘coming soon.’ It could be ‘delayed marketing [exempt listing].’ It could be an active listing.”
“If that delayed marketing listing is available, therefore, to Zillow and other portals, that’s fine,” he added. “It’s the selective marketing of the property to a subset of the market, a handful of buyers, which then disadvantages all the other buyers in the market. That’s the part we’re focused on.”
EXp Realty, which has long advocated for industry transparency, has vowed to support Zillow commitment to Clear Cooperation, which stipulates listings must be placed on the MLS within 24 hours of being publicly marketed. Through the partnership, the companies will “ensure that eXp listings are on Zillow and available to the largest possible audience of buyers,” according to a statement.
“EXp will always take a position that protects consumers first, that’s non-negotiable,” eXp Realty CEO Leo Pareja said in a statement. “We’re deeply committed to giving our clients the most transparent, comprehensive access to property listings in the market. Our new agreement with Zillow ensures that every eXp Realty listing has maximum visibility, creating a more efficient, trustworthy, and open marketplace.”
Samuelson clarified that “a very small number of listings” will be impacted by the change.
“We happen to think that over time — with sellers having to make the choice and being better informed about what it means to be off MLS — we think ultimately we’ll probably end up with more listings because more sellers will realize they are advantaged by having broad exposure to their listings.”
He added that Zillow has been thinking about the move for some time and developed technology that will allow the portal to track listings that are only marketed to a select group, instead of publicly via the MLS, which is how they will identify listings that do not make the cut to be published on Zillow.
Immediately after NAR announced its determination to retain its Clear Cooperation Policy in March, Samuelson released a statement saying the ruling reinforced Zillow’s own stance on listing transparency.
On Thursday, Samuelson elaborated on Zillow’s position.
“It’s simple: sellers want exposure, and buyers deserve access,” he told Inman. “When all buyers don’t have the same access to home listings — and are forced to navigate barriers, possible bias and incomplete inventory — it undermines consumer trust and weakens the market. From day one, Zillow has focused on unlocking real estate information for all.”
If a growing number of brokerages decide to shift toward more private listings, Zillow potentially stands to face a negative financial impact. Recently, Douglas Elliman and Corcoran Group teased new private networks while others are likely on the way.
More than 70 percent of Zillow’s revenue in 2024, or approximately $1.6 billion, came from its referral programs and other services for real estate professionals, according to financial reporting. That figure was up approximately 10 percent from 2023 due to an increase in revenue per visit and the number of visits to the site, Business Insider reported.
According to a limited study Bright MLS recently conducted within its own Mid-Atlantic market, office exclusives still make up a very small minority of listings, and show no clear advantage when it comes to selling quickly or at the highest price. Still, the number of office exclusives is growing.
It’s unclear just how much Zillow’s move to limit listings on the portal to only those that are publicly available to all homebuyers may impact their traffic. But a look at Compass, which has gone all-in on private exclusives might provide a preliminary clue.
Nearly 10,000 Compass listings are in premarketing now, being advertised as “coming soon” or as a “private exclusive,” Business Insider reported. And as of last year, the 10 largest real estate brands held about 60 percent of U.S. home sales volume, according to consulting firm T3 Sixty. If some of those firms decided to hop on the bandwagon and shift to largely private listings, it could have a significant impact on the industry and Zillow specifically.
Email Lillian Dickerson
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