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Gains and losses amid market shifts: Q2 2024 earnings

Gains and losses amid market shifts: Q2 2024 earnings

Whether it’s refining your business model, mastering new technologies, or discovering strategies to capitalize on the next market surge, Inman Connect New York will prepare you to take bold steps forward. The Next Chapter is about to begin. Be part of it. Join us and thousands of real estate leaders Jan. 22-24, 2025.

The second quarter of 2024 showcased a varied landscape for real estate and related sectors, highlighting ongoing volatility. While companies like Zillow and CoStar Group reported solid revenue growth, driven by strong performance in residential services and online real estate platforms, others such as RE/MAX and Offerpad struggled with declining revenues and agent losses.

Several companies are refining their strategies to navigate an unpredictable market. Rocket Mortgage leveraged AI to enhance operational efficiency, while Redfin increased revenue despite nearly flat losses. Digital mortgage lender Better saw increased loan production but continued to face mounting losses, reflecting ongoing challenges in the mortgage sector.

The quarter also saw significant developments in the brokerage landscape, with eXp Realty and Compass posting revenue gains despite ongoing agent turnover. Meanwhile, cloud-based service providers like Real Brokerage and Blend showed resilience by achieving positive earnings in a tough market.

Overall, the Q2 earnings underscore the diverse strategies and varying outcomes across the industry, with companies continuously adapting to meet market demands and overcome sector-specific challenges.

Fathom Realty, a flat-fee brokerage, reported a 12 percent increase in its agent count, reaching 12,224 by the end of the second quarter. Despite the growth in agents, the company faced challenges with elevated mortgage rates and home prices, leading to an 8 percent decline in transaction volume to 10,137 deals.

Fathom introduced new commission plans that allow agents to earn a percentage of the revenue generated by agents they recruit, positioning the company for continued growth. However, the quarter ended with a $1.3 million net loss, an improvement from the $4.3 million loss reported a year earlier.


Blend Labs Inc., a cloud banking software provider, grew both its mortgage and consumer banking businesses during the second quarter, reducing its net loss by 53 percent to $19.4 million compared to a year ago. Although the improvement from its $20.7 million net loss in Q1 was modest, Blend secured a $150 million cash injection in April from Haveli Investments, giving the company more time to reach profitability.

The funding was used to pay off debt from its 2021 acquisition of Title365. Blend’s Q2 results exceeded analysts’ expectations, leading to a 23 percent increase in its stock price, which closed at $3.30 on Friday.


Expedia Group met the high end of its earnings expectations for the second quarter of 2024, despite a challenging macro environment and softening travel demand. The firm reported total lodging bookings of $20.7 billion across all its platforms, including Expedia, Vrbo and Hotels.com, marking an 8 percent increase from 2023.

Revenue for the quarter rose 22 percent to $3.6 billion. Room nights grew by 10 percent, totaling 98.9 million, with Brand Expedia showing nearly 20 percent growth. The company recorded a net income of $386 million, with an adjusted net income of $469 million.


Digital mortgage lender Better increased loan production by 45 percent during the second quarter, reaching $962 million and projected it will originate over $1 billion in mortgages in Q3 for the first time in two years. Despite this growth, investors were skeptical, as shares in Better dropped nearly 20 percent after the company reported a $42 million net loss for Q2 and announced a 1-for-50 reverse stock split to avoid delisting from the Nasdaq.

Revenue grew 41 percent quarter-to-quarter to $31.4 million, and by keeping expenses flat at $73 million, Better reduced its net loss by 18 percent from Q1, ending the quarter with $507 million in cash, restricted cash, short-term investments and self-funded loans.


RE/MAX reported a 4.8 percent decline in revenue during the second quarter compared to a year earlier, marking the eighth consecutive quarter of falling revenue as the down market continued to impact the company. The franchisor’s U.S. agent count fell by 6.3 percent, losing just under 1,000 agents in Q2.

The agent count in North America dropped even more sharply, with a 4.4 percent decline in the U.S. and Canada, bringing the total to 78,599 agents at the start of Q3. Despite these challenges, RE/MAX Holdings CEO Erik Carlson described the Q2 results as “better than expected.”


Realtor.com parent company Move Inc. reported a 2 percent decline in fiscal fourth-quarter revenue, dropping to $143 million year over year. The decrease was attributed to higher mortgage rates and other macroeconomic challenges, as stated by News Corp, which owns Move Inc. Real estate revenues, accounting for 80 percent of Move’s total revenue, also declined by 2 percent.

Realtor.com’s lead volume and website traffic remained flat during the quarter, with 74 million average monthly unique visitors. Despite these setbacks, News Corp’s digital real estate services segment overall saw a 21 percent revenue increase, reaching $448 million, driven by strong performance from the Melbourne-based REA Group.


New York-based brokerage Douglas Elliman saw a slight revenue increase in the second quarter of 2024, providing some relief after facing pressure from shareholders due to its shaky recent performance. Consolidated revenues rose from $275.9 million in Q2 2023 to $285.8 million in Q2 2024, while gross transaction volume increased from $9.9 billion to $10.6 billion year over year.

The company also improved its net loss, which decreased to $1.7 million, or $0.02 per diluted common share, compared to $5.2 million, or $0.06 per diluted common share, a year earlier.


Zillow Group’s strong second-quarter performance was driven by better-than-expected results in its residential segment, which helped boost revenue by 13 percent year over year to $572 million, surpassing the midpoint of its outlook range. The company’s mortgage segment led in percentage growth, with a 125 percent increase in purchase loan origination volume, driving its revenue up 42 percent to $34 million.

The rental segment also saw significant gains, with a 44 percent rise in multifamily revenue pushing overall revenues up 29 percent to $117 million. Although residential revenue growth was more modest at 8 percent, this segment, including Premier Agent, ShowingTime+ and Follow Up Boss, contributed the most to Zillow’s success, bringing in $409 million for the quarter.


The Real Brokerage posted surprisingly strong second-quarter earnings in a challenging market, with revenue hitting a new high of $340.8 million, up 82 percent year over year. Gross profit also reached a record, growing 79 percent to $31.9 million.

The company improved its net losses, reducing them to $1.2 million, down from $4.1 million a year earlier, with a loss per share of $0.01 compared to $0.02 in Q2 2023. Chairman and CEO Tamir Poleg credited the firm’s results to the resilience and appeal of its business model, along with the efficiencies provided by its unique technology platform.


United Wholesale Mortgage, the nation’s largest mortgage lender, posted a solid $76.3 million profit in the second quarter, paid down debt and positioned itself to capitalize on dropping mortgage rates. Shares in the company are now trading at a three-year high.

Mortgage originations increased by 6 percent year over year to $33.6 billion, the highest level since Q1 2022, with gain margins improving to 1.06 percent from 0.88 percent a year ago. UWM expects third-quarter originations between $31 billion and $38 billion, with gain margins ranging from 0.85 percent to 1.10 percent, consistent with recent performance.


Spatial data company Matterport saw its total revenue grow to $42.2 million in the second quarter of 2024, up from $39.6 million the previous year, as the company focused on expanding its market share. According to an earnings report released Tuesday, subscription revenue contributed $24.2 million, a 16 percent increase year over year.

Services accounted for $10.9 million, while product revenue totaled $7.2 million. The company’s net loss was $0.45 per share, with a Non-GAAP net loss of $0.02 per share, reflecting a 71 percent improvement from the previous year. Matterport’s gross profits also increased, reaching $19.4 million, up from $15.9 million a year earlier.


Redfin saw its revenue rise by 7 percent to $295.2 million between April and June 2024, according to its second-quarter earnings report. Despite the revenue growth, the company posted a net loss of $27.9 million, slightly more than the $27.4 million loss from the same period in 2023. The report also noted that Redfin’s web traffic remained steady, with nearly 52 million average monthly users, the same as in Q2 2023.


Airbnb continued its strong performance in the short-term rental market during the second quarter, with revenue growing 11 percent to $2.75 billion, driven by robust travel demand and international expansion, according to its earnings report. The company reported a net income of $555 million, a 15 percent decrease from the previous year due to higher income taxes.

Airbnb and its hosts generated $21.2 billion in total bookings, an 11 percent increase from a year ago, with travelers booking 125.1 million nights and activities. CEO Brian Chesky expressed optimism about the upcoming summer travel season during a call with investors.


Shares in iBuyer Offerpad dropped to a new all-time low in after-hours trading Monday after the company reported trimming its losses but also anticipating further declines in revenue and homes sold. Offerpad posted a $13.8 million net loss in the second quarter, a 21 percent improvement from the previous quarter’s $17.5 million loss and a 38 percent reduction from its $22.3 million loss in Q1 2023.

However, revenue during the spring homebuying season fell 12 percent from Q1 to $251.1 million, with home sales also down 12 percent to 742. Offerpad expects Q3 revenue to decline further, projecting between $185 million and $225 million, with home sales expected to drop to between 550 and 650. Executives are pivoting to a buyer’s market by narrowing the scope of homes they evaluate for purchase and adopting a more conservative approach in their underwriting model.


Rocket Companies saw its net income rise by 28 percent to $178 million in Q2 2024, as the company leaned heavily into artificial intelligence tools to scale its business and grow market share. Rocket Mortgage, the Detroit-based fintech’s subsidiary, increased mortgage originations by 10 percent year over year to $24.7 billion, with gain on sale margins improving to 2.99 percent, up 32 basis points from a year ago.

Revenue for the quarter grew 5 percent to $1.3 billion, while expenses remained flat at $1.1 billion. CEO Varun Krishna highlighted the company’s significant investments in data leadership and infrastructure and its strategic partnerships with industry leaders.


IBuyer Opendoor reported a 24 percent decline in revenue year over year to $1.5 billion in the second quarter of 2024, as the company faced a slow market. This was a 28 percent improvement from the previous quarter, with 4,078 homes sold.

Opendoor recorded a net loss of $92 million, a sharp drop from the $23 million positive income it saw in Q2 2023. However, this loss improved from the $109 million loss in the previous quarter. The company’s gross profit was $129 million, down from $149 million a year earlier but up from $114 million in Q1.


Real estate franchisor Anywhere reported flat revenue year over year in the second quarter of 2024, as the company made significant payments toward settling a commission lawsuit and resolving a 1999 legacy tax issue related to its former parent company, Cendant. Despite these challenges,

Anywhere saw a 3 percent increase in combined closed transaction volume, with units down 5 percent but prices up 8 percent. This marks the second consecutive quarter of rising transaction volume. The company’s net income increased by 58 percent to $30 million, with adjusted net income up 37 percent to $37 million year over year.


EXp World Holdings saw its revenue grow 5 percent year over year to $1.295 billion in the second quarter of 2024, according to an earnings release on Wednesday. The company reported a 3 percent increase in net income to $11.8 million despite facing higher taxes on continuing operations. Adjusted EBITDA also rose by 22 percent to $32.8 million year over year.

The brokerage’s agent count continued to decline, but at a slower rate, with a 1 percent decrease to 87,111 agents and brokers, an improvement from the 2 percent decline reported in Q1.


Compass saw its revenue rise to $1.7 billion between April and June 2024, adding thousands of real estate agents to its ranks, according to its Q2 earnings report released Wednesday. Despite uncertainty in the housing market, Compass reported significant gains in revenue, transactions and agent count.

The 14 percent year-over-year revenue increase was driven by an 11.4 percent rise in transactions, even as the broader residential real estate market saw a 3.3 percent decline in transactions. This revenue boost enabled Compass to profit $20.7 million in Q2, a sharp turnaround from the $47.8 million net loss it posted during the same period last year.


CoStar Group reported a 12 percent year-over-year revenue increase, reaching $678 million in the second quarter of 2024, according to its earnings call on Tuesday. The Homes.com Network saw significant growth, with traffic rising 73 percent year over year to 148 million average monthly unique visitors.

Despite the strong revenue performance, CoStar’s net income dropped to $19 million, down from $101 million in Q2 2023. CEO Andy Florance highlighted the company’s success, noting that Apartments.com and CoStar achieved double-digit revenue growth despite market challenges.


Mortgage giants Fannie Mae and Freddie Mac continued to grow their net worth in the second quarter of 2024 despite a sluggish spring homebuying season. Both companies increased their profits as firm home prices and low default rates allowed them to release billions of dollars previously reserved for losses.

Although Fannie and Freddie don’t make loans directly, they guarantee payments to investors who purchase mortgage-backed securities, which fund most U.S. home loans. In Q2, the mortgage giants guaranteed $172 billion in single-family mortgages, a 44 percent decrease from the $310 billion they guaranteed a year ago.


Jessi Healey is a freelance writer and social media manager specializing in real estate. Find her on Instagram, LinkedIn, or Threads.

ICYMI at Inman Connect Las Vegas: Broker edition

ICYMI at Inman Connect Las Vegas: Broker edition

Discover key brokerage takeaways from Inman Connect Las Vegas that will help you enhance you practices, leverage technology and navigate the evolving real estate landscape.

Inman Connect is moving from Las Vegas to San Diego in 2025 and it’ll be bigger, better, and bolder than ever before. Join us for Inman Connect San Diego on July 30-Aug. 1, 2025 with the brightest minds in real estate to shape the future of the industry. Reserve your spot today for an exclusive discount.

Inman Connect Las Vegas (ICLV) offered a wealth of insights, innovative strategies and inspiring stories from industry leaders. For brokers looking to stay ahead in a competitive market, the event presented a unique opportunity to gather actionable knowledge and network with the best in the business.

If you missed it (or would like a refresher after taking it all in at the event), here are some of the most compelling segments and key takeaways to help brokers like you enhance your practices, leverage cutting-edge technology, and navigate the evolving landscape of real estate with confidence and foresight.

Discover how you can apply these lessons to drive success and growth in your brokerage.


Affordability

To mortgage or not to mortgage? That is the question (for brokers)

HomeLight founder and CEO Drew Uher (center) and Fathom Holdings CEO Marco Fregenal discuss the mortgage business with Clelia Peters at Inman Connect Las Vegas Thursday. Photo by: AJ Canaria Creative Services

HomeLight CEO Drew Uher says he’s glad to be out of the mortgage business. Fathom CEO Marco Fregenal sees value of being in lending “in a very selective way.”


Affordability: It’s not just high mortgage rates and home prices

The rising cost of construction, insurance and property taxes are creating obstacles for homebuyers that require help from real estate agents and mortgage lenders: LoanDepot CEO Frank Martell.


RFK Jr. at ICLV: Homeownership is the engine of the middle class

The Kennedy family heir and presidential contender also argued Thursday at Inman Connect Las Vegas that democracy depends on people maintaining “a posture of fierce skepticism.”


Leadership

NAR President Kevin Sears sends message of resilience at ICLV

NAR President Kevin Sears speaks at Inman Connect Las Vegas on Tuesday, July 30, 2024. Photo by AJ Canaria Creative Services

“I hope — at the end of the day, at the end of the 2-year term — to be able to look back and say there was some stability and calm,” Sears told hundreds of ICLV attendees, many of them NAR members.


Trust in real estate hits ‘all time low:’ Coldwell Banker Realty CEO

Kamini Lane spoke to the crowd at Thursday’s Inman Connect Las Vegas on industry perception and the prevalence of part-time “slashies.”


The CEOs growing their businesses by using in-house systems

CEOs from RealtyONE, HomeSmart and LPT Realty have somehow managed to grow their businesses during this time of transition, largely by listening to their constituents and creating customized solutions, they told ICLV attendees.


Experts

Brad Inman: Be decisive, practice self-care and be present

Brad Inman at Inman Connect Las Vegas 2024 | Photo by: AJ Canaria Creative Services

To get through the industry’s perfect storm, the Inman News founder told ICLV attendees to “think big [and] act big, because the goddamn problem is very big.”


Nick Mallory talks building your brand and keeping it S.I.M.P.L.E.

Nick Mallory, brand director with Boneyard Beer and VP of Ackley Brands, told real estate pros at Inman Connect Las Vegas on Tuesday that the need to stand out isn’t exclusive to beer brewers.


DelPrete ‘secret shopper’ sting reveals agents lose hosts of leads

With the help of a firm employing more than 100 undercover researchers, the real estate tech strategist tested agents at roughly 30 brokerages. They found that more than 1 in 3 inquiries never received a response from the agent.


Commissions

To maximize broker profitability, ask yourself these questions

Clelia Peters; Joe Skousen, Inside Real Estate; Chris Heller, OJO | Photos by AJ Canaria Creative Services

At Inman Connect Las Vegas, Joe Skousen and Chris Heller discussed what to do — and not do — to drive bigger profit margins.


Redfin CEO talks lapdogs, wolves and riding out commission shifts

At Inman Connect Las Vegas, Redfin CEO Glenn Kelman described an increasingly complicated commission landscape and the shift brokerages and portals must make to bolster agents’ entrepreneurial spirit.


Agents

Agents need to prepare for failure, harness opportunities, group says

From left: Gary Gold, Ivan Sher, Christophe Choo, Roh Habibi | Photo by: AJ Canaria Creative Services

“Success is a very strange beast and it often comes before total annihilation,” said Beverly Hills broker Gary Gold at Inman Luxury Connect.


Tough market? Focus on fundamentals, lean into learning

At Inman Connect Las Vegas, brokerage leaders shared tactics and wisdom on how to deal with tough market issues and keep agents up to speed and motivated.


Buyer consultations will be easier than you think: Keith Robinson

NextHome chief strategy officer’s 20-minute presentation at Inman Connect Las Vegas could be just the ticket to feeling more at ease with changes coming Aug. 17.


Invest in yourself to generate listings in any market

Jackie Soto led a panel at Inman Connect Las Vegas on Tuesday titled “Top Tips for Generating More Listings in a Crowded Market.”


Portals

Realtor.com CEO: Take Homes.com claims with a grain of salt

Inman Special Projects Editor Jim Dalrymple II and Realtor.com CEO Damian Eales at Inman Connect Las Vegas 2024. Photo by: AJ Canaria Creative Services

In his second Inman Connect appearance of the year, Realtor.com CEO Damian Eales addressed an intensifying rivalry with Homes.com and what his company is doing to lead the charge on preserving buyer agency amid upcoming commission changes.


Rival portal execs team up against a common foe: MLS red tape

Executives at Redfin and Zillow made the case at Inman Broker Connect that consumers would benefit from more universal standards of data sharing by MLSs. But the path to such a future is rocky, they said.


Zillow CEO Barton: We’re moving beyond the ‘Portal 1.0’ experience

In his first Inman Connect appearance since 2021, Zillow CEO Rich Barton discussed accelerating tech innovation and the next evolution of the residential portal experience.


Jessi Healey is a freelance writer and social media manager specializing in real estate. Find her on Instagram, LinkedIn, or Threads.

Yes, you can talk politics on social media. Here’s how

Yes, you can talk politics on social media. Here’s how

Is it still impolite to talk about politics? Maybe not, and social media expert Jessi Healey says talking about it might gain you more followers than you think.

At Inman Connect Las Vegas, July 30-Aug. 1, 2024, the noise and misinformation will be banished, all your big questions will be answered, and new business opportunities will be revealed. Join us.

It’s been said that you should never discuss religion or politics in polite company. However, it may be time to rethink that rule, especially for real estate agents navigating the digital age.

As professionals, most of us have been conditioned to shy away from topics like politics, especially on social media, which is often still seen as a social faux pas by many.

I wholeheartedly disagree with that take, though. It may feel like a safer option. After all, staying neutral on topics considered high-risk for heated conversations, like politics, religion and others, can cost you — or at least it seems to. But don’t let rage-filled comments fool you. Often, saying something controversial can pay off, believe it or not. 

Time and time again, brands have taken a hard stance on a hot-button topic, and it helped them far more than it hurt them. If any old saying is right, it’s: “There’s no such thing as bad publicity.” 

Small businesses and brands often feel those risks — and the payoffs — are for bigger brands. It’s different when operating with people you see and interact with daily. I won’t say that’s not true, but I think that’s exactly why talking about politics matters even more for small businesses. When people know you, what you say carries the gravity of your own personal integrity and matters much more to those listening. 

Discourse about the world and community around us is a duty we all have, and the ability to have civil discourse is quickly disappearing, as almost everyone has certainly observed in this turbulent election year. Staying silent and ignoring the elephant (or donkey) in the room isn’t going to help; we need leaders, especially those on a local and community level, to lead and set the example for how to share thoughts and opinions without attacking others. 

Why you should be talking about politics 

It’s part of being authentic

In today’s noisy digital world, authenticity is crucially important. People want to know the real you and what you stand for. By sharing your political views, you show your audience that you are more than just a business — you’re a person with beliefs and values. This can create a deeper connection with your followers, who may share or respect your viewpoints.

You’ll gain more followers than you lose in the long run

Yes, you might lose followers who disagree with your stance, but those who stay or join you because of your views will likely be more engaged and loyal. They see you as a voice for their own beliefs and are more likely to support and promote your business. Plus, even negative comments can positively affect your reach on social media platforms, and more people will be able to find and follow you. 

Learning to have civil discourse is everyone’s duty

Engaging in political discussions is a great way to model and encourage civil discourse. It’s important to show that people can have different opinions and communicate respectfully. Doing so contributes to a healthier public dialogue and demonstrates leadership in your community.

Most people like to do business with someone making a positive impact in the real world around them, and they will not only endorse with their dollars but also recommend brands they believe in. 

How to talk about politics 

Share your genuine opinions as a leader in your community

People respect leaders who are honest and transparent. Sharing your genuine opinions can help establish you as a thought leader. Remember to present your views in a way that invites dialogue rather than conflict.

Educate your followers on how politics can affect them and change their life

Politics impacts everyone’s lives in various ways. By educating your followers on these impacts, especially concerning homeownership and real estate, you provide valuable information to help them make informed decisions. Focus on how policies and political changes can affect your community and the future of the real estate market.

Be the local expert and focus more on local politics

National politics can be polarizing, but local politics often directly impact your community and business. Position yourself as a local expert who understands and can explain the intricacies of local political issues like zoning, property taxes, schools and roads. This can help you build credibility and trust within your community. 

Don’t forget about the Code of Ethics

Always be respectful, and never attack or shame a political opponent, especially their supporters. Civil discourse should be your goal. Always keep the Realtor Code of Ethics in mind. If expressing your thoughts or opinion can be viewed as discrimination against someone else, skip it. Disrespectful comments or personal attacks can tarnish your reputation, alienate potential customers and jeopardize your career. Stick to the issues and focus on constructive dialogue. 

Talking about politics on social media can be a powerful way to connect with your audience and demonstrate leadership. Discussing politics, especially at the local level, can uniquely position a real estate agent as a trusted community leader and local expert.

By being authentic, focusing on education and maintaining respectful discourse, you can navigate these conversations successfully and potentially gain more engaged and loyal followers.

Jessi Healey is a freelance writer and social media manager who specializes in real estate. She can be found on Instagram, LinkedIn, or Threads.