Coldwell Banker Realty launches Transaction Concierge

The support model, which is comprised of in-house human “client experience specialists” backed by Coldwell Banker Realty’s tech stack, can handle everyday administrative tasks for agents

Bigger. Better. Bolder. Inman Connect is heading to San Diego. Join thousands of real estate pros, connect with the power of the Inman Community, and gain insights from hundreds of leading minds shaping the industry. If you’re ready to grow your business and invest in yourself, this is where you need to be. Go BIG in San Diego!

Coldwell Banker Realty has rolled out to all agents nationwide the “human-led, tech-powered” Transaction Concierge, which will provide the brand’s agents with assistance from contract to close, the company announced on Tuesday.

The support model, which is comprised of in-house human “client experience specialists” backed by Coldwell Banker Realty’s tech stack, can handle everyday administrative tasks for agents that do not require a licensed agent’s expertise.

TAKE THE INMAN INTEL SURVEY FOR APRIL

Agents also have access to specialists who can assist them with onboarding, sales and marketing support as part of Coldwell Banker Realty’s services to agents.

“Agents play a crucial role in ensuring a smooth homebuying process from contract to close, and Transaction Concierge supports agents by handling administrative tasks, which frees their time to focus on clients and other business activities,” Kamini Lane, president and CEO of Coldwell Banker Realty, said in a statement. “Our strategic investment in a team of Client Experience Specialists ensures success by working directly with agents and clients. We are pleased with the positive response and feedback from agents, who report significant improvements in their businesses.”

Transaction Concierge can facilitate document handling, timeline management, coordination of deadlines and communication between parties on transaction progress for agents, a press release from Coldwell Banker Realty said.

During initial rollouts of the service in 2024, Transaction Concierge managed and closed 28,000 transactions and achieved a 94 percent agent satisfaction rate, according to Coldwell Banker Realty. The new support model will be available to all affiliated agents free of charge.

Email Lillian Dickerson

This post was originally published on this site

Take the Inman Intel Index survey for April

Bigger. Better. Bolder. Inman Connect is heading to San Diego. Join thousands of real estate pros, connect with the Inman Community and gain insights from hundreds of leading minds shaping the industry. If you’re ready to grow your business and invest in yourself, this is where you need to be. Go BIG in San Diego!

To help determine where the industry is heading next, Inman invites you to take real estate’s most ambitious monthly survey: the Inman Intel Index.

Each month, the Intel Index survey leans on the expertise of Inman’s readership to discover what’s top of mind for agents, mortgage professionals, proptech players and industry executives.

TAKE THE INMAN INTEL SURVEY FOR APRIL

The insights gathered from these responses help illuminate industry sentiment on real estate’s most important topics: the NAR settlement, the state of the economy, the current M&A landscape and more.

Click through to add your insights to the industry’s knowledge base, and check back for analysis of the results in the weeks to come.

Thank you,

Team Inman

This post was originally published on this site

EXp rolls out advisory forms for sellers considering a private listing

The open-sourced form warns homesellers that selling a property privately without listing it on the MLS may have negative financial impacts but recognizes sellers hold the “final choice” in how to market their homes.

Bigger. Better. Bolder. Inman Connect is heading to San Diego. Join thousands of real estate pros, connect with the Inman Community and gain insights from hundreds of leading minds shaping the industry. If you’re ready to grow your business and invest in yourself, this is where you need to be. Go BIG in San Diego!

Days after vowing to work with Zillow to uphold the National Association of Realtor’s Clear Cooperation Policy, eXp Realty on Wednesday rolled out a new “Seller Advisory” form in an effort to warn consumers of the risks that come with marketing a property outside of multiple listing services.

The “Seller Advisory: Risks of Limited Market Exposure” open-sourced form is available to anyone via eXp Realty’s website, the brokerage announced in a livestream on YouTube. The form warns homesellers that marketing a property privately without listing it on the Multiple Listing Service or other wider channels “can significantly limit visibility and reduce buyer competition, which may negatively impact your final sale price and terms.”

The form includes four sections on the drawbacks of limited buyer exposure, financial risk involved as a result of limited competition, the potential for longer days on market and the negative impact of withholding listings from public portals.

“EXp Realty strongly encourages you to consider exposure to the broadest market possible which includes the Multiple Listing Service and broader public marketing channels available to all consumers, prior to accepting an offer,” the form reads in bold.

EXp executives specified on Wednesday that the form is not a contract and also notes that sellers should establish their priorities and weigh any potential ramifications before deciding on forgoing public marketing of a listing.

But before two signature lines at the bottom of the page, the form also says, “Ultimately, the final choice of marketing direction is at your discretion. You acknowledge your eXp Realty agent has explained your options.”

Pareja also took the opportunity during Wednesday’s presentation to criticize “a company” — presumably Compass — that has spearheaded the “so-called ‘seller choice movement,’” which eXp characterized as anti-consumer.

The loudest voices behind the so-called ‘seller choice movement’ come from a company born out of greedy venture capital that has purchased all its growth without a sustainable business model or a clear path to profitability,” Pareja said.

“And now, in a rush to appease Wall Street investors, they are pushing an agenda that runs clearly counter to consumer best interests.”

The intention behind the new Seller Advisory form is to increase transparency for homesellers, eXp Realty said in a press release.

“Seller choice is foundational, but choice without truth is a disservice,” eXp Realty CEO Leo Pareja said in a statement. “We believe the industry must lead with transparency, not tactics. That’s why we’ve open-sourced this advisory. To give every seller in America a clear view of what’s at stake.”

During a YouTube presentation on Wednesday, Pareja and Holly Mabery, SVP of brokerage operations, said that the form is designed for seller education and to facilitate conversation. But it’s also available to help empower agents industrywide.

“We are going to empower sellers and empower all the agents out there — whether you’re with eXp or another company … you’ll have access to this form,” Mabery said.

Pareja also clarified that its agreement announced with Zillow last week was in no way a signal toward an exclusive partnership with the portal.

“We are offering the same opportunity to every major portal,” Pareja added in a statement. “This is not about favoring platforms — it’s about delivering consumer transparency at scale.”

Pareja framed the move as one by eXp to lead the industry away from the recent conversation surrounding private listing networks and toward transparency.

“We’re not waiting for the industry to catch up,” Pareja said. “We’re modeling what leadership looks like.”

During Pareja and Mabery’s joint YouTube presentation, the two also clarified that eXp Realty will not be engaging in the National Association of Realtors’ new delayed marketing exempt listings option.

After the NAR settlement, “we made a unilateral decision as a company that we would no longer do broker-to-broker to remove confusion to the consumers,” Pareja said.

“We’re finding ourselves in the same situation with delayed marketing — we are not going to do it. We truly believe if a seller requires privacy, which we strongly believe in seller choice, coupled with seller truth and education, if a seller needs that, we are absolutely going to support that. But once that property is inputted into the listing service to be shared with other brokers, our position as a company is, we’re going to share it with everyone.”

View the full Seller Advisory form below.

Email Lillian Dickerson

This post was originally published on this site

Tal Alexander calls himself ‘victim’ in divorce proceedings

Bigger. Better. Bolder. Inman Connect is heading to San Diego. Join thousands of real estate pros, connect with the power of the Inman Community, and gain insights from hundreds of leading minds shaping the industry. If you’re ready to grow your business and invest in yourself, this is where you need to be. Go BIG in San Diego!

Disgraced luxury broker Tal Alexander is reportedly issuing stern warnings to his estranged wife from Brooklyn’s Metropolitan Detention Center as their divorce proceedings continue.

Tal Alexander has been incarcerated for months alongside his brothers, twins Oren and Alon, and is awaiting a federal trial on sex-trafficking charges to take place in January 2026. But being imprisoned hasn’t stopped the former Official Partners broker from telling his wife, Arielle, to “think twice” about moving forward with divorce proceedings, according to a recent filing in the case obtained by The Real Deal.

Arielle filed for divorce in New York in January, just a few weeks after Tal, Oren and Alon were arrested. Tal told his estranged wife that “the divorce will be a ‘war’ unless she agreed to do things his way,” according to a conversation between the two cited in a motion to dismiss a Florida complaint Tal filed against Arielle days after she first filed for divorce.

Arielle and her attorneys are attempting to keep divorce proceedings in New York, where she says that she, Tal and their infant lived before he was arrested, contrary to Tal’s own claims.

“Tal’s efforts to control Arielle, even from behind bars, and to dictate where she and their son live based on falsities and misrepresentations, should not be permitted,” Arielle’s motion states.

According to private messages between the couple obtained by The Real Deal, Tal characterized himself as “the victim” in the cases against him, claiming those making allegations against him are “financially motivated,” and that he had a plan for a turnaround if things go his way.

“I’m the victim, remember that,” Tal wrote. “Once that all comes out and when the facts come out, this whole thing turns around.”

Attorneys for Arielle and Tal did not immediately respond to Inman’s request for comment.

Shortly after Arielle filed for divorce, Tal also communicated to her that the lease on their apartment at 432 Park Ave would expire in March and told her to start looking for another apartment “ASAP.” However, Tal’s assertion contradicted an extension on the lease that was set to expire in March 2026, according to a copy included in the motion.

The filing said Tal “demanded multiple times” that Arielle let agent Marc Riedel, a former Official Partners agent and now-SERHANT. agent, show the apartment to potential new tenants. Riedel also allegedly told Arielle that she would put herself at risk of eviction and a possible lawsuit if she didn’t move out of the apartment.

“Tal orchestrated the early lease termination on the Marital Residence to put Arielle in the position of having — literally — nowhere to go,” the filing says. “Tal, ever the businessman, conducted the apartment circus from his jail cell, communicating constantly with Mr. Riedel and other real estate colleagues, and potential clients.”

Riedel asserted in a statement that he was simply informing Arielle of the risks according to New York law.

“I informed the tenant of what was in the works legally and the risks, as I did not want them to be hurt by this; from there, it was up to the tenant,” Riedel said in a statement. “Almost immediately, the tenant began allowing access.”

Arielle added in the filing that Tal’s threats seemed to be facilitated and abetted by his parents, luxury spec developer Shlomy Alexander and his wife, private security executive Orly Alexander.

After she filed for divorce, Arielle alleged that Tal’s parents “changed on a dime.”

“They began to terrorize, harass and scare me, acting as their son’s agent and proxy from federal prison,” the filing states.

On Dec. 22, Arielle allegedly told Orly that she intended to divorce Tal and on Dec. 25 told her expressly that she did not plan to harm Tal.

“I just want to divorce amicably and quietly,” Arielle said in the filing. “When I told her, she was not understanding, told me I should be standing by my husband, and questioned my morals, among other disrespectful statements she made to me.”

Then in mid-January, Orly and Shlomy allegedly went into the apartment at 432 Park without Arielle’s permission and stole $50,000 in cash, two Rolex watches, three Patek Philippe watches, wine, cigars and other high-end objects, according to a motion for a protective order that Arielle filed.

“None of this was done with my permission, and in fact this was all done over my telling [Orly and Shlomy] not to touch anything,” the filing states. If she did not file a protective order, Arielle said the couple would “continue to do what they want, when they want — even trespass upon my home, and steal whatever is left after their ransacking … not to mention their current efforts to render me and our child homeless, and terrorize, annoy, alarm and intimate [sic] us.”

Two days after the Alexanders entered the apartment, Orly allegedly hired a broker to put 432 Park up for rent and sell all of the furniture contained within at a profit. Arielle vacated the apartment before the lease was allegedly set to expire at the end of March. It went under contract on April 9 and was asking $55,000 per month, according to StreetEasy.

Tal first started renting at the supertall tower, where he represented units, in 2019, and has lived in New York for 12 years, according to the legal filing. Tal, on the other hand, claimed in his own legal filing in Florida that he was a Florida resident.

Earlier this month, Tal, Oren and Official Partners and Side, Inc. said they had reached a tentative settlement in the suit that Side filed against the brothers for allegedly failing to repay a loan. More details in the case are expected to be filed this week.

Get Inman’s Luxury Lens Newsletter delivered right to your inbox. A weekly deep dive into the biggest news in the world of high-end real estate delivered every Friday. Click here to subscribe.

Email Lillian Dickerson

This post was originally published on this site

Zillow to prohibit listings that are privately marketed

Bigger. Better. Bolder. Inman Connect is heading to San Diego. Join thousands of real estate pros, connect with the Inman Community, and gain insights from hundreds of leading minds shaping the industry. If you’re ready to grow your business and invest in yourself, this is where you need to be. Go BIG in San Diego!

Zillow, the country’s largest real estate search portal, will move to permanently prohibit listings that fail to be added to the MLS within 24 hours of being publicly marketed, a defiant new standard that could immediately impact future listings as brokerages rush to launch their own private networks.

The new standard takes effect in May, Zillow executives told Inman, and comes on the heels of a decision last month by the National Association of Realtors to amend its divisive Clear Cooperation rule with the addition of a new Delayed Marketing Exempt Listings option for homesellers. That option will allow multiple listing services to determine how long listings can be seen by other MLS participants without being publicly listed.

“A listing marketed to any buyer must be available to every buyer,” Zillow said in an announcement on Thursday, reflecting its commitment to Clear Cooperation. The new standards will go into effect on both Zillow and Trulia.

“The idea is buyers and sellers benefit when they have unfettered access to all the information about the market,” Zillow Chief Industry Development Officer Errol Samuelson told Inman. “You’re going to need to make a choice in how you want to market a listing.”

Zillow executives said listings that do not meet its standards — those that aren’t listed on the MLS within 24 hours of public marketing — won’t be published on Zillow “for the life of the listing.” The standards are intended to ensure consumers and agents have equal and timely access to listing information by “supporting and protecting a more open and competitive housing market.” The company further specified that social media blasts, emails and yard signs are all things that Zillow would consider public marketing, and prompt the need to list on the MLS within 24 hours.

Samuelson clarified that it doesn’t matter how a listing has been categorized — be it an “office exclusive,” “private listing,” or a “delayed marketing exempt listing.” If it has been publicly marketed to a select group instead of the entire population via the MLS, Zillow will not publish the listing at all. However, if a private listing truly remains private and is not publicly marketed at all and then subsequently posted to the MLS, Zillow will publish such listings.

The fact of the matter is this policy applies to any status,” Samuelson said.It could be acoming soon.’ It could bedelayed marketing [exempt listing].’ It could be an active listing.”

“If that delayed marketing listing is available, therefore, to Zillow and other portals, that’s fine,” he added.It’s the selective marketing of the property to a subset of the market, a handful of buyers, which then disadvantages all the other buyers in the market. That’s the part we’re focused on.” 

EXp Realty, which has long advocated for industry transparency, has vowed to support Zillow commitment to Clear Cooperation, which stipulates listings must be placed on the MLS within 24 hours of being publicly marketed. Through the partnership, the companies will “ensure that eXp listings are on Zillow and available to the largest possible audience of buyers,” according to a statement.

“EXp will always take a position that protects consumers first, that’s non-negotiable,” eXp Realty CEO Leo Pareja said in a statement. “We’re deeply committed to giving our clients the most transparent, comprehensive access to property listings in the market. Our new agreement with Zillow ensures that every eXp Realty listing has maximum visibility, creating a more efficient, trustworthy, and open marketplace.”

Samuelson clarified that “a very small number of listings” will be impacted by the change.

“We happen to think that over time — with sellers having to make the choice and being better informed about what it means to be off MLS — we think ultimately we’ll probably end up with more listings because more sellers will realize they are advantaged by having broad exposure to their listings.”

He added that Zillow has been thinking about the move for some time and developed technology that will allow the portal to track listings that are only marketed to a select group, instead of publicly via the MLS, which is how they will identify listings that do not make the cut to be published on Zillow.

Immediately after NAR announced its determination to retain its Clear Cooperation Policy in March, Samuelson released a statement saying the ruling reinforced Zillow’s own stance on listing transparency.

On Thursday, Samuelson elaborated on Zillow’s position.

“It’s simple: sellers want exposure, and buyers deserve access,” he told Inman. “When all buyers don’t have the same access to home listings — and are forced to navigate barriers, possible bias and incomplete inventory — it undermines consumer trust and weakens the market. From day one, Zillow has focused on unlocking real estate information for all.”

If a growing number of brokerages decide to shift toward more private listings, Zillow potentially stands to face a negative financial impact. Recently, Douglas Elliman and Corcoran Group teased new private networks while others are likely on the way.

More than 70 percent of Zillow’s revenue in 2024, or approximately $1.6 billion, came from its referral programs and other services for real estate professionals, according to financial reporting. That figure was up approximately 10 percent from 2023 due to an increase in revenue per visit and the number of visits to the site, Business Insider reported.

According to a limited study Bright MLS recently conducted within its own Mid-Atlantic market, office exclusives still make up a very small minority of listings, and show no clear advantage when it comes to selling quickly or at the highest price. Still, the number of office exclusives is growing.

It’s unclear just how much Zillow’s move to limit listings on the portal to only those that are publicly available to all homebuyers may impact their traffic. But a look at Compass, which has gone all-in on private exclusives might provide a preliminary clue.

Nearly 10,000 Compass listings are in premarketing now, being advertised as “coming soon” or as a “private exclusive,” Business Insider reported. And as of last year, the 10 largest real estate brands held about 60 percent of U.S. home sales volume, according to consulting firm T3 Sixty. If some of those firms decided to hop on the bandwagon and shift to largely private listings, it could have a significant impact on the industry and Zillow specifically.

Email Lillian Dickerson

This post was originally published on this site