by Lillian Dickerson | Apr 17, 2025 | Industry, News Feed
The support model, which is comprised of in-house human “client experience specialists” backed by Coldwell Banker Realty’s tech stack, can handle everyday administrative tasks for agents
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Coldwell Banker Realty has rolled out to all agents nationwide the “human-led, tech-powered” Transaction Concierge, which will provide the brand’s agents with assistance from contract to close, the company announced on Tuesday.
The support model, which is comprised of in-house human “client experience specialists” backed by Coldwell Banker Realty’s tech stack, can handle everyday administrative tasks for agents that do not require a licensed agent’s expertise.
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Agents also have access to specialists who can assist them with onboarding, sales and marketing support as part of Coldwell Banker Realty’s services to agents.
“Agents play a crucial role in ensuring a smooth homebuying process from contract to close, and Transaction Concierge supports agents by handling administrative tasks, which frees their time to focus on clients and other business activities,” Kamini Lane, president and CEO of Coldwell Banker Realty, said in a statement. “Our strategic investment in a team of Client Experience Specialists ensures success by working directly with agents and clients. We are pleased with the positive response and feedback from agents, who report significant improvements in their businesses.”
Transaction Concierge can facilitate document handling, timeline management, coordination of deadlines and communication between parties on transaction progress for agents, a press release from Coldwell Banker Realty said.
During initial rollouts of the service in 2024, Transaction Concierge managed and closed 28,000 transactions and achieved a 94 percent agent satisfaction rate, according to Coldwell Banker Realty. The new support model will be available to all affiliated agents free of charge.
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by Lillian Dickerson | Apr 17, 2025 | Industry, News Feed
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by Lillian Dickerson | Apr 16, 2025 | Industry, News Feed
The open-sourced form warns homesellers that selling a property privately without listing it on the MLS may have negative financial impacts but recognizes sellers hold the “final choice” in how to market their homes.
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Days after vowing to work with Zillow to uphold the National Association of Realtor’s Clear Cooperation Policy, eXp Realty on Wednesday rolled out a new “Seller Advisory” form in an effort to warn consumers of the risks that come with marketing a property outside of multiple listing services.
The “Seller Advisory: Risks of Limited Market Exposure” open-sourced form is available to anyone via eXp Realty’s website, the brokerage announced in a livestream on YouTube. The form warns homesellers that marketing a property privately without listing it on the Multiple Listing Service or other wider channels “can significantly limit visibility and reduce buyer competition, which may negatively impact your final sale price and terms.”
The form includes four sections on the drawbacks of limited buyer exposure, financial risk involved as a result of limited competition, the potential for longer days on market and the negative impact of withholding listings from public portals.
“EXp Realty strongly encourages you to consider exposure to the broadest market possible which includes the Multiple Listing Service and broader public marketing channels available to all consumers, prior to accepting an offer,” the form reads in bold.
EXp executives specified on Wednesday that the form is not a contract and also notes that sellers should establish their priorities and weigh any potential ramifications before deciding on forgoing public marketing of a listing.
But before two signature lines at the bottom of the page, the form also says, “Ultimately, the final choice of marketing direction is at your discretion. You acknowledge your eXp Realty agent has explained your options.”
Pareja also took the opportunity during Wednesday’s presentation to criticize “a company” — presumably Compass — that has spearheaded the “so-called ‘seller choice movement,’” which eXp characterized as anti-consumer.
“The loudest voices behind the so-called ‘seller choice movement’ come from a company born out of greedy venture capital that has purchased all its growth without a sustainable business model or a clear path to profitability,” Pareja said.
“And now, in a rush to appease Wall Street investors, they are pushing an agenda that runs clearly counter to consumer best interests.”
The intention behind the new Seller Advisory form is to increase transparency for homesellers, eXp Realty said in a press release.
“Seller choice is foundational, but choice without truth is a disservice,” eXp Realty CEO Leo Pareja said in a statement. “We believe the industry must lead with transparency, not tactics. That’s why we’ve open-sourced this advisory. To give every seller in America a clear view of what’s at stake.”
During a YouTube presentation on Wednesday, Pareja and Holly Mabery, SVP of brokerage operations, said that the form is designed for seller education and to facilitate conversation. But it’s also available to help empower agents industrywide.
“We are going to empower sellers and empower all the agents out there — whether you’re with eXp or another company … you’ll have access to this form,” Mabery said.
Pareja also clarified that its agreement announced with Zillow last week was in no way a signal toward an exclusive partnership with the portal.
“We are offering the same opportunity to every major portal,” Pareja added in a statement. “This is not about favoring platforms — it’s about delivering consumer transparency at scale.”
Pareja framed the move as one by eXp to lead the industry away from the recent conversation surrounding private listing networks and toward transparency.
“We’re not waiting for the industry to catch up,” Pareja said. “We’re modeling what leadership looks like.”
During Pareja and Mabery’s joint YouTube presentation, the two also clarified that eXp Realty will not be engaging in the National Association of Realtors’ new delayed marketing exempt listings option.
After the NAR settlement, “we made a unilateral decision as a company that we would no longer do broker-to-broker to remove confusion to the consumers,” Pareja said.
“We’re finding ourselves in the same situation with delayed marketing — we are not going to do it. We truly believe if a seller requires privacy, which we strongly believe in seller choice, coupled with seller truth and education, if a seller needs that, we are absolutely going to support that. But once that property is inputted into the listing service to be shared with other brokers, our position as a company is, we’re going to share it with everyone.”
View the full Seller Advisory form below.
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by Lillian Dickerson | Apr 15, 2025 | Industry, News Feed
Bigger. Better. Bolder. Inman Connect is heading to San Diego. Join thousands of real estate pros, connect with the power of the Inman Community, and gain insights from hundreds of leading minds shaping the industry. If you’re ready to grow your business and invest in yourself, this is where you need to be. Go BIG in San Diego!
Disgraced luxury broker Tal Alexander is reportedly issuing stern warnings to his estranged wife from Brooklyn’s Metropolitan Detention Center as their divorce proceedings continue.
Tal Alexander has been incarcerated for months alongside his brothers, twins Oren and Alon, and is awaiting a federal trial on sex-trafficking charges to take place in January 2026. But being imprisoned hasn’t stopped the former Official Partners broker from telling his wife, Arielle, to “think twice” about moving forward with divorce proceedings, according to a recent filing in the case obtained by The Real Deal.
Arielle filed for divorce in New York in January, just a few weeks after Tal, Oren and Alon were arrested. Tal told his estranged wife that “the divorce will be a ‘war’ unless she agreed to do things his way,” according to a conversation between the two cited in a motion to dismiss a Florida complaint Tal filed against Arielle days after she first filed for divorce.
Arielle and her attorneys are attempting to keep divorce proceedings in New York, where she says that she, Tal and their infant lived before he was arrested, contrary to Tal’s own claims.
“Tal’s efforts to control Arielle, even from behind bars, and to dictate where she and their son live based on falsities and misrepresentations, should not be permitted,” Arielle’s motion states.
According to private messages between the couple obtained by The Real Deal, Tal characterized himself as “the victim” in the cases against him, claiming those making allegations against him are “financially motivated,” and that he had a plan for a turnaround if things go his way.
“I’m the victim, remember that,” Tal wrote. “Once that all comes out and when the facts come out, this whole thing turns around.”
Attorneys for Arielle and Tal did not immediately respond to Inman’s request for comment.
Shortly after Arielle filed for divorce, Tal also communicated to her that the lease on their apartment at 432 Park Ave would expire in March and told her to start looking for another apartment “ASAP.” However, Tal’s assertion contradicted an extension on the lease that was set to expire in March 2026, according to a copy included in the motion.
The filing said Tal “demanded multiple times” that Arielle let agent Marc Riedel, a former Official Partners agent and now-SERHANT. agent, show the apartment to potential new tenants. Riedel also allegedly told Arielle that she would put herself at risk of eviction and a possible lawsuit if she didn’t move out of the apartment.
“Tal orchestrated the early lease termination on the Marital Residence to put Arielle in the position of having — literally — nowhere to go,” the filing says. “Tal, ever the businessman, conducted the apartment circus from his jail cell, communicating constantly with Mr. Riedel and other real estate colleagues, and potential clients.”
Riedel asserted in a statement that he was simply informing Arielle of the risks according to New York law.
“I informed the tenant of what was in the works legally and the risks, as I did not want them to be hurt by this; from there, it was up to the tenant,” Riedel said in a statement. “Almost immediately, the tenant began allowing access.”
Arielle added in the filing that Tal’s threats seemed to be facilitated and abetted by his parents, luxury spec developer Shlomy Alexander and his wife, private security executive Orly Alexander.
After she filed for divorce, Arielle alleged that Tal’s parents “changed on a dime.”
“They began to terrorize, harass and scare me, acting as their son’s agent and proxy from federal prison,” the filing states.
On Dec. 22, Arielle allegedly told Orly that she intended to divorce Tal and on Dec. 25 told her expressly that she did not plan to harm Tal.
“I just want to divorce amicably and quietly,” Arielle said in the filing. “When I told her, she was not understanding, told me I should be standing by my husband, and questioned my morals, among other disrespectful statements she made to me.”
Then in mid-January, Orly and Shlomy allegedly went into the apartment at 432 Park without Arielle’s permission and stole $50,000 in cash, two Rolex watches, three Patek Philippe watches, wine, cigars and other high-end objects, according to a motion for a protective order that Arielle filed.
“None of this was done with my permission, and in fact this was all done over my telling [Orly and Shlomy] not to touch anything,” the filing states. If she did not file a protective order, Arielle said the couple would “continue to do what they want, when they want — even trespass upon my home, and steal whatever is left after their ransacking … not to mention their current efforts to render me and our child homeless, and terrorize, annoy, alarm and intimate [sic] us.”
Two days after the Alexanders entered the apartment, Orly allegedly hired a broker to put 432 Park up for rent and sell all of the furniture contained within at a profit. Arielle vacated the apartment before the lease was allegedly set to expire at the end of March. It went under contract on April 9 and was asking $55,000 per month, according to StreetEasy.
Tal first started renting at the supertall tower, where he represented units, in 2019, and has lived in New York for 12 years, according to the legal filing. Tal, on the other hand, claimed in his own legal filing in Florida that he was a Florida resident.
Earlier this month, Tal, Oren and Official Partners and Side, Inc. said they had reached a tentative settlement in the suit that Side filed against the brothers for allegedly failing to repay a loan. More details in the case are expected to be filed this week.
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