Orlando Realtors and Supra settle case alleging member poaching

Orlando Realtors and Supra settle case alleging member poaching

The Orlando Regional Realtor Association (ORRA) and the parent company of the lockbox firm informed the court they had agreed to terms.

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A local Realtor association in Florida and the parent company of lockbox firm Supra have reached a settlement over allegations that the latter colluded to “steal” members and entice them to join other, rival associations.

On June 16, attorneys for the Orlando Regional Realtor Association (ORRA) and Honeywell International Inc. informed the U.S. District Court for the Middle District of Florida Orlando Division that the parties had settled.

“A settlement agreement has been agreed to in terms and is in the process of being executed,” the attorneys wrote.

Honeywell acquired Carrier Global Corporation’s Global Access Solutions business, including Supra, in June 2024.

The filing did not provide details on terms of the deal, whether there was any admission of wrongdoing or any payment involved. Inman has reached out to ORRA and Carrier for comment and will update this story if and when responses are received.

ORRA, which has more than 20,000 members, filed suit last year. The association alleged that, after ORRA declined to renew its lockbox partnership agreement with Supra, Supra sent “a malicious Email intimidating ORRA’s Members into leaving ORRA and associating with other organizations,” causing at least 67 to 100 members to leave the trade group since the email was sent.

Screenshot of email sent to ORRA members from Supra on July 8, 2024

The complaint alleged tortious interference of business relationships, tortious interference with contractual relationships, breach of contract, and breach of good faith and fair dealing. But in its answer to the complaint, Honeywell denied the allegations, including ORRA’s characterization of the email sent by Supra.

Read the notice of resolution (reload page if document is not visible):

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Court sets trial date for Compass suit despite Northwest MLS protest

Court sets trial date for Compass suit despite Northwest MLS protest

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The jury trial for Compass’s antitrust case against Northwest Multiple Listing Service over listing display rules is now on the court’s calendar.

On Friday, June 20, Judge Jamal N. Whitehead of the U.S. District Court for Western Washington set the trial date for June 8, 2026, nearly a year from now.

Whitehead scheduled the trial for June 2026 as suggested by Compass, and over NWMLS’s objection in a June 16 joint status report that choosing a date would be “premature at this time.” The parties did agree that it was too early to ” determine the number of trial days necessary.”

Compass filed the suit in April, alleging Northwest MLS — a broker-owned MLS that Compass is itself a shareholder of — restrains consumer choice and broker competition by banning office exclusives. Office exclusives are listings that listing brokers market within their own brokerage and do not submit into the MLS for view by other real estate agents in the market. Such listings are a key component of Compass’s “3-Phased Price Discovery and Marketing Strategy” for homesellers.

NWMLS has not yet filed its motion to dismiss the case, but has argued that Compass’s office exclusives are “fundamentally unfair and perpetuate inequities that have long plagued the housing system,” and “will lead to the dismantling of the real estate marketplace for the exclusive benefit of those brokerage firms that choose to exploit them.” Compass has denied these allegations.

The parties have agreed that NWMLS will submit its motion to dismiss by June 30, 2025.

The trial date in this case was set at almost the same time that Compass filed yet another antitrust suit to defend its listing marketing strategy, against Zillow.

Read the joint status report (re-load page if document is not visible):

Read the case schedule (re-load page if document is not visible):

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Court gives 15 commission deals final approval in minutes-long hearings

Court gives 15 commission deals final approval in minutes-long hearings

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A federal judge made quick work of signing off on the 15 combined settlements of two commission-related antitrust cases Tuesday afternoon.

On June 24, Judge Stephen R. Bough of the U.S. District Court for the Western District of Missouri granted final approval to deals reached in two cases known as Keel and Gibson after their lead plaintiffs.

The first hearing, for the Gibson case, lasted 18 minutes, from 1:30 p.m. to 1:48 p.m. With the final approval, six defendants in that case have now resolved the claims against them: NextHome, Inc.; The Keyes Company and Illustrated Properties; John L. Scott Real Estate Affiliates, Inc., and John L. Scott, Inc.; The K Company Realty, which does business as LoKation; Real Estate One; and Baird & Warner Real Estate.

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The second hearing, for the Keel case, was even shorter: 11 minutes, from 2:29 p.m. to 2:40 p.m. The judge’s order resolves claims against these nine defendants: Side Inc.; House of Seven Gables Real Estate; Washington Fine Properties; JPAR Real Estate Services and affiliated firms; Signature Premier Properties; First Team Real Estate-Orange County; Sibcy Cline; Brooklyn New York Multiple Listing Service (Brooklyn MLS); and Central New York Information Service (CNYIS).

A group of homesellers first filed the Keel case in January, at which time they also proposed a settlement that would see the defendants pay a combined total of $10,570,000. The case ended up on a fast-track, at least compared to other suits, and by February the proposed settlements had received preliminary approval.

Gibson is a somewhat higher-profile case because it was the first of the so-called copycat suits — or lawsuits filed immediately after a jury in 2023 agreed with homesellers that the National Association of Realtors and major franchisors engaged in anticompetitive practices.

Bough granted preliminary approval to the Gibson settlement in April.

Read Bough’s order in the Keel case here: 

Read Bough’s order in Gibson here: 

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Low-fee brokers can offer quality, full service for less: Watchdog

Low-fee brokers can offer quality, full service for less: Watchdog

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“You get what you pay for.”

It’s a common refrain when real estate agents and brokers who charge a typical commission refer to their counterparts who charge less — the implication being that a lower fee results in lower quality service.

But low-fee brokers with experienced, full-service agents exist and can offer consumers great value, according to a report from the Consumer Policy Center, a think tank founded earlier this year by Stephen Brobeck and other senior fellows.

The report, “Reducing Real Estate Commissions: Are Low-Fee Brokers a Viable Alternative for Home Sellers?,” is written by Brobeck and CPC fellow Wendy Gilch. They found that, for those willing to comparison shop, such brokers can indeed be a viable alternative and potentially offer “superior value” to “traditional” brokers in the sense that they provide quality work for less.

For instance, a seller who hires an agent that charges a 1.5 percent commission rather than a 3 percent commission will spend $6,000 less on the sale of a $400,000 home.

Stephen Brobeck

“Many low-commission brokers work with successful, full-time agents who are either employed by the brokers or by independent firms,” Brobeck said in a statement.

“There is every indication that, for significantly reduced fees, many low-commission agents provide the same quality of service offered by successful traditional agents.”

Source: Consumer Policy Center

Some in the real estate industry say that traditional brokers are more likely than low-commission brokers to sell homes for higher prices, thereby negating the savings of using a lower-fee broker, and point to data showing that for-sale-by-owner (FSBO) homes sell for lower prices than those sold by traditional agents, the report notes. But Brobeck and Gilch stress that such data doesn’t account for differences between the sellers.

“FSBO sellers have lower average incomes and less expensive homes so are more likely to try avoiding brokerage costs,” the report says.

“More importantly, there has been academic research on the issue of whether traditional listing agents secure higher sale prices than do low-fee agents, and the finding is that they do not. To quote one study: ‘We find no evidence that the use of a broker leads to higher average selling prices, or that it significantly alters average initial sale prices.’”

However, at least a couple of studies have found that using a traditional broker reduces time on market “by several days,” the report added.

For this report, Brobeck and Gilch considered 45 low-commission or flat-fee brokers and narrowed in on 15 “because of their visibility and success.”

Of the 15, nine are low-commission brokers, meaning they charge less than a typical 2.5 percent or 3 percent commission, typically between 1 and 2 percent, for “full, personal services”:

  • Clever
  • Houwzer (merged with Trelora, but they maintain separate public brands)
  • Houzeo (which also offers flat-fee services)
  • Ideal Agent
  • 1% Lists
  • Prevu
  • Redfin
  • Simple Showing
  • Trelora

Six are flat-fee brokers, meaning they charge a specific dollar amount — usually between $100 and $1,000 — to list properties on local multiple listing services (MLSs) and listing sites such as Zillow and Realtor.com and also provide generic information on homeselling. They get paid regardless of whether a home sells.

  • Beycome
  • Circle One Realty
  • Cottage Street Realty
  • Flat Fee Group
  • FSBO.com
  • Houzeo (which also offers low-commission services)

Brobeck and Gilch found that, unlike “traditional” brokers, low-fee brokers almost universally clearly disclosed their fees and specific services online.

To compare the companies they considered information provided by the brokers themselves, assessments of the firms by other discount brokers, third-party reviews, and data on customer satisfaction related to customer comments and complaints, such as that found on Google, Trustpilot, Yelp, Pissed Consumers, Consumer Affairs, and the Better Business Bureau.

They also asked for agent recommendations from six of the low-commission companies (Clever, Redfin, Houwzer, Prevu, Ideal Agent, and Houzeo) and called those agents, posing as homesellers.

Flat-fee brokers

Regarding flat-brokers, the report notes they “offer the potential of huge cost savings” to the tune of thousands of dollars, though most do not offer personalized services. One exception was Cottage Street Realty, which offers experienced agents who provide personal service but don’t meet with sellers or see the listing in person.

Wendy Gilch

“The expansion of different types of flat-rate services has provided new opportunities to owners wishing to sell themselves,” Gilch said.

Likely referring to the waning use of the National Association of Realtors’ no-commingling rule, she added, “The fact that major MLSs and portals, such as Zillow, no longer segregate FSBOs from Realtor listings helps these sellers immeasurably.”

Regarding specific firms, however, the report said there were not enough available reviews to evaluate them.

“There is insufficient information about flat fee brokers to make reliable judgements about individual companies,” the report says.

The report suggests the sellers that might find flat-fee brokers most attractive would be those under no time pressure to sell who want to figure out what their property is worth and maybe find an unrepresented buyer to sell to with the help of an attorney or lower-cost agent; knowledgable sellers who can manage the sale themselves with the help of an attorney or title com[any; or sellers and buyers who know each other and can negotiate among themselves and close with the help of an attorney or title firm.

“To best utilize these lower-cost options, sellers must decide how much of the home pricing, listing, posting, showing, bidding, negotiating, and closing they wish to take on as responsibilities,” the report said.

“In most cases, at minimum they will need some assistance from an attorney or title company. If they decide to delegate these responsibilities to a licensed agent, they should carefully consider the qualifications, track record, and reputation of the candidates they consider. Sellers under no pressure to sell, those with some knowledge of brokerage practices, and those who themselves find a buyer will be most likely to find low- cost flat fee services to be attractive.

“Sellers under pressure to sell (and often to also buy), those unfamiliar with brokerage practices, and those who want to minimize their involvement in the sale are most likely to prefer their own loyal, fiduciary agent. The latter group constitutes a large majority of all sellers.”

Low-commission brokers

The report found that nearly all of the low-commission brokers studied offered full agent services, though they differed in their local availability, type, cost of services and who provides them.

For example, the report says, Clever, Redfin, and Ideal Agent offer their services throughout most of the country and each has at least 2,000 agents, while Houzeo is also a national company but has a limited number of low-commission agents. The remaining five brokers are regional.

“At all companies, sellers are assisted personally by licensed agents,” the report says.

“We believe that the most important factor, apart from cost, that sellers should consider in deciding whether to use a low-commission agent is the quality of the agent.”

The report emphasized the importance of sellers assessing their prospective agents and brokers.

“[A]ll low-commission brokers employ at least some competent, experienced agents, which emphasizes the importance of sellers doing their own assessment of recommended agents,” the report says.

“That assessment should include not only recent selling experience and client reviews, but also information about how well agents explain the sales process and how involved they will be in the sale. With this in mind, low-fee brokers do represent a viable alternative for home sellers.”

The report advised sellers to look for brokers that offer:

  • “Availability for full, in-person service including an initial meeting, home inspection, home showings, and the closing. Companies with agents within ten miles of the seller are preferable to those living 50 miles away.
  • Agents who have been hired because of their experience and good client reviews.
  • Agents whose performance is evaluated by their company using customer reviews.
  • Commissions that are 1.5 percent or lower with low minimums.
  • Good evaluations by sellers and by independent reviewers.”

Of the six companies from which Brobeck and Gilch requested an agent recommendation, they found that most such agents had had at least 10 sales the previous year, were positively reviewed by clients on Zillow or Realtor.com, and “in a phone conversation, convinced us they were a viable option.”

Asked why they only reached out to six of the companies, Brobeck told Inman, “We could not request assistance from companies operating outside the DC and Pittsburgh areas because all companies require inclusion of much information about the owner and the home, and we didn’t feel it was reasonable to ask others, besides Wendy and me, to do so given privacy issues and the possibility of their being subjected to aggressive phone and email marketings.”

The report singled out Clever, an online referral service with more than 15,000 partner agents, as unique among low-commission brokerages for explicitly only recommending agents with strong credentials, including that they must be full-time professionals with more than five years experience, be favorably reviewed by past sellers and possess “extensive local market knowledge” — criteria many agents at traditional brokerages would not meet.

Clever, the report added, is also available nationwide, charges a 1.5 percent commission with a low minimum sale price, offers sellers the ability to pick among experienced full-time agents, and has consistently positive client reviews.

“No other low-commission broker shares these characteristics,” the report said.

“Trelora, Houwser, 1% Lists, and Simple Showing all charge lower commissions but limit their services to certain local areas.”

The report notes that Clever partner agents pay a portion of the 1.5 percent commission to Clever and that one might question whether such an agent would work as hard for a 1 percent net commission as for a 1.5 or 2 percent net at a higher-cost brokerage.

“Three considerations — there is intense competition for clients, agents depend on referrals from satisfied clients, and Clever monitors the performance of its partner agents – suggest that this risk is worth taking when the savings is usually considerable,” the report says.

Asked whether anyone in the real estate industry helps finance the CPC or its research, Brobeck told Inman, “No! Financed entirely by the Fellows.” The CPC has a similar disclosure on its website.

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NAR: The settlement didn’t kill procuring cause

NAR: The settlement didn’t kill procuring cause

The concept of who brings the buyer that completes a real estate sale will remain, though it may come up less frequently in commission disputes, according to the trade group.

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In the wake of the National Association of Realtors’ nationwide antitrust settlement requiring the use of agreements between buyers and their brokers, some have suggested that the concept of procuring cause is dead — or that it should die.

But at last week’s Realtors Legislative Meetings in Washington, D.C., Matt Troiani, NAR’s senior counsel and director of legal affairs, told attendees of the event’s Professional Standards Forum that procuring cause will still be a factor in arbitration determinations regarding who is entitled to buyer broker compensation, “at least in many markets.”

“The rumors of procuring cause’s demise have been greatly exaggerated,” Troiani told at least 200 attendees.

“Frankly, we could not get rid of procuring cause even if we wanted to; it predates the Code of Ethics.”

Procuring cause is a legal concept enshrined in many states’ laws. NAR’s Code of Ethics and Arbitration Manual points to Black’s Law Dictionary’s definition of procuring cause:

“A broker will be regarded as the ‘procuring cause’ of a sale, so as to be entitled to commission, if his efforts are the foundation on which the negotiations resulting in a sale are begun. A cause originating a series of events which, without break in their continuity, result in accomplishment of prime objective of the employment of the broker who is producing a purchaser ready, willing, and able to buy real estate on the owner’s terms.”

Although buyers are now required to decide their agent’s compensation before seeing listings, Troiani stressed that the settlement continues to allow listing brokers and sellers to offer compensation outside of the multiple listing service.

“So in many markets, you will continue to see instances where an offer of compensation is made by a seller or a listing broker and is accepted and memorialized in some kind of agreement with a broker for new buyers,” Troiani said.

According to Troiani, there will continue to be cases where buyer brokerages sign non-exclusive agreements with a buyer, or where a buyer has signed exclusive agreements with multiple brokerages at the same time, and therefore when a sale happens, there may be some dispute as to which brokerage is entitled to that offer of compensation.

“So the extent to which procuring cause comes up in arbitration over time may become fewer, but we do not think that it is going away,” Troiani said.

NAR will continue to provide guidance regarding offers of compensation and procuring cause, Troiani added.

In an op-ed last month, managing broker and Inman contributor Spencer Krull urged NAR to get rid of procuring cause.

“With procuring cause, an agent works with a buyer, and if that buyer ends up using a different agent to write an offer, then the first agent can file a complaint with their local board and go after the second agent’s commission,” Krull wrote.

“Procuring cause is NAR’s equivalent of rewarding the kid who licks the lollipop to make sure no one else will want it.”

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